The Wine Tender provides a multi-functional role in the Wine Bar, Dining Room and Champagne Bar. The Wine Tender sells and serves wine to guests and educators guests about wine. Maintains the Wine Bar while serving wine and beverages to guests by performing the following essential duties and responsibilities.
All duties and responsibilities are to be performed in accordance with Royal Caribbean
International’s Gold Anchor Standards, SQM standards, USPH and HACCP guidelines,
environmental, and workplace safety policies and procedures. Each shipboard employee
may be required to perform all functions in various food and beverage service venues
throughout the ship.
In accordance with Royal Caribbean International’s philosophy of Anchored in
Excellence , each employee conducts oneself in a professional and courteous manner at all
times. This consists of physical and verbal interactions guests or fellow shipboard
employees and/or in the presence of guest contact and crew areas.
1. Each bar shipboard employee reports to their workstation assigment on time and properly groomed and dressed according to Royal Caribbean International’s Gold Anchor Standards. This includes a clean uniform, nametag, and any other uniform related item.
2. Interacts and converses with guests to answer questions, provide wine information, promote wine selections and/or up-sell to premium brands. Makes suggestions for alternatives if wine request is not available in current inventory. Leads guests in a variety of entertaining and educational activities to increase their comfort level with wine selection and purchases. Conducts various types of wine tasting, educational wine games and other wine promotional activities.
3. Takes orders from guests. Asks for appropriate identification to determine minimum drinking age. Presents wine, opens wine bottle and serves wine to guests in the appropriate glassware and in accordance with Gold Anchor Standards.
4. Collects charge card for drinks served and inputs accurate data in the point-of-sale system. Calculates tips, discounts, percentages and refunds as needed with management approval. Presents statement to guest for signature. Maintains accurate accounting records.
5. Sets up Wine Bar display according to Gold Anchor Standards and maintains display throughout the day. Maintains an awareness of inventory stock and location to enhance work performance.
6. Serves and replenishes various bar snacks.
7. Organizes and hosts wine tasting seminars for guests in various venues. Sets-up the wine tasting seminar with educational materials and promotional items. Determines the number of personnel required to assist and seeks management approval. Explains the seminar objectives and collects the nominal fee charge before starting the seminar.
8. Conducts the seminar according to the Gold Anchor Standards.
9. Maintains, secures and cleans bar area. Ensures stations and/or tables are clean, orderly and properly set with clean ashtrays, wine list, beverage menus, etc. Removes empty or dirty glasses and bottles and returns them to the bar or pantry.
10. Works independently and without immediate supervision. Promotes teamwork and as needed, provides on-the-job training to Wine Tenders, Bar Servers and/or Bar Utility personnel to strengthen their current performance. Conducts and/or participates in regular wine training seminars to increase overall basic wine knowledge and selling effectiveness.
11. Maintains accurate par levels and rotates stock according to management standards.
12. Maintains inventory of wines and other items utilized in the bar. Orders or requisitions wines, liquors and supplies. Conducts inventory counts as scheduled and unscheduled.
13. Maintains an awareness of wine trends and makes recommendations to management to introduce wines.
14. Works closely with Cruise Program employees to create a variety of entertaining and educational activities to promote wine interest and sales.
15. May perform Bartender duties during special events and parties not located in the bars or lounges. May work in outside weather conditions and is occasionally exposed to wet and/or humid conditions.
16.Attends meetings, trainingactivities, courses and all other work-related activities as required.
17. Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.