To provide high quality service to the guests and ensure guests satisfaction by delivering quality friendly, courteous and professional service in any dining venue assigned that consistently and effectively reflects the luxurious nature of our company and an overall pleasant dining atmosphere and experience.
Operational Provides personalized service always with a smile (remembers guests names and preferences). Maintains clean and orderly tables, set up, organize and clean the station as per USPH standards Prepares a good mise-en-place to ensure that his station is ready when guests arrive. Be present at the table as guests arrive or leave, pulling the chair for the ladies. Offer the menu and introduce him. Ensure with the assistance of the Asst Waiter water, bread, butter, and beverages are offered as per service procedure. Must be fully knowledgeable about the menu assisting the Guests with menu explanation and eventual recommendation. Must be fully knowledgeable about service procedure and standard. Taking and processing the order, serve the food promptly and in a timely manner, ensuring temperatures and presentations as per service procedure. Embarkation, debarkation and luggage handling duties when required. Performs Room Service duties when requested by supervisors. Handles all ship' equipment with utmost care and reports any faulty/broken equipment. Assists management with coaching and introduction of new personnel. Performs all other duties as requested by supervisors.
To project a favorable image of the company, to promote its aims and objectives and foster and enhance public recognition and acceptance of all its areas and endeavor. Aware of all events and activities on the ship at all times. To achieve the primary objectives of the position and comply with the above mentioned accountabilities in a timely and efficient manner in accordance with company policies. To keep supervisor promptly and fully informed of all relevant matters. To ensure confidentiality when handling sensitive information. Ensure that all special diets special request are fulfill as per guests requirements in coordination with the section Head Waiter. To achieve the primary objectives of the position and comply with the above mentioned accountabilities in a timely and efficient manner in accordance with company policies. To project a favorable image of the company, to promote its aims and objectives and foster and enhance public recognition and acceptance of all its areas and endeavor. USPH: Guaranteeing safety, hygiene and sanitation practices are present at all times, maintaining cleanliness of his assign areas up to USPH and company standards, policies and procedures.
Minimum experience and qualification requirements for position:
Elementary and middle school (8th grade) or higher.
Knowledge of general office practices, procedures and equipment; ability to prioritize tasks and work independently; strong organizational, interpersonal and communication skills; ability to interact with seniorlevel management and owner representatives.
Min. 3 years’ experience in a 5-stars operation, hotel, restaurant or ship