The Seabourn Waiter plays an integral part of the overall guest satisfaction onboard our ships by providing memorable moments in our various culinary venues. Seabourn Waiters provide a personalized service to each of our guests through their customized approach and the small extra attention they provide. Our Waiters have an unwavering ability to “read” our guests, anticipating needs and requests before being asked.
Knowledge of all wine and food offerings as explained in each outlet’s menu briefing. This includes information regarding portions, ingredients, wine vintages, grapes and blends, potential food allergies and other related information of which guests might inquire. Offers wine and menu recommendations as outlined by the outlet Chef de Cuisine and Sommelier.
Ensures accuracy of all food and drink orders and respectfully expedites all instructions, when requested, in compliance with company guidelines and when directed by Snr Waiter/Bar Tender or Sommelier, using DMS, Micros and checks, depending on the outlet.
Learns and uses guest names as per company set procedures and standards.
Greets and escorts guests to their tables, seats or locations in the assigned outlets. [This includes escorting plates and beverages in all outlets this is relevant to].
Assists with set-up, service and break down duties linked to each outlet and as advised by managers. Clears stations from any soiled service items.
Ensures that the company food and beverage standards, company guidelines regarding personal hygiene and uniforms, and of service procedures are being adhered and followed.
Learns the Public Health regulations and procedures, adhering to these standards at all times (pre/post and during service).
Ensures that company policy in regards to drinking age is followed and that the service of alcoholic beverages to ‘overserved’ guests is reported and stopped in a tactful and appropriate manner.
Attends training for the IPM program and attends various training session with the aim to further improve his/her level of performance.
Strives to minimize breakage and wastage and follows proper procedures when disposing of garbage.
Familiar with and executes the Seabourn HESS-MS appropriate to their position.
Reports directly to and follows instructions from the Snr Waiter, Bartender or relevant manager to administer the appropriate service related to the outlet.
Assists with additional duties as requested by the ships management
Minimum experience and qualification requirements for position:
Diploma from a recognized apprenticeship program, or equivalent
At least one year of full time working experience in a four or five star (or similar grade) hotel/restaurant
Previous experience from another cruise line is preferredRestaurant experience combined with good attitude, willingness to learn, good presentation and proficient English language skills
Contract length: 6 months on/2 month off
Salary: Please contact the agency in regards salary