Waiter/ess Oceania

The primary responsibility of the Waiter/Waitress is to provide and maintain the service standards using friendly, courteous, and professional service in any assigned venue

Essential Duties and Responsibilities


Operational


 Provide personalized service, using guest names.


 Maintain clean and orderly tables.


 Set up, organize and clean assigned station according to USPH standards


 Prepare mise-en-place to ensure that assigned station is ready when guests arrive.


 Greet guest at table as they arrive, pulling out the chair for ladies.


 Offer the menu.


 Provide guests with personal self-introduction.


 Ensure that water, bread, butter, and beverages are offered according to service procedure.


 Possess full knowledge of the menu, and provide menu explanation and recommendations.


 Possess full knowledgeable of service procedures and standards.


 Take and process guest food orders.


 Serve food promptly, ensuring temperatures and presentations according to service procedures.


 Assist with embarkation, debarkation and luggage handling duties when required.


 Perform Room Service duties when requested by supervisors.


 Handle all ship equipment with care and report any faulty/broken equipment.


 Assist management with coaching and introduction of new personnel.


 Perform all other duties as requested by supervisors.


 Project a favorable image of the company, promote its aims and objectives, and foster and enhance public recognition and acceptance of all its areas and endeavors.


 Be aware of all events and activities on the ship.


 Achieve the primary objectives of the position and comply with the above-mentioned accountabilities in a timely and efficient manner in accordance with ICS policies.


 Advise supervisor immediately of all relevant matters.


 Ensure that all special diets and special request are fulfilled according to guest requirements.


 Possess full knowledge of current U.S.P.H rules and regulations and maintain U.S.P.H standards at all times.


 Ensure that the assigned location is up to U.S.P.H. standards.


Training & Development


 Attend all meetings, training activities or classes related to assigned position as required.


Financial


 Possess knowledge of the revenue aspects of the operation.


 Minimize operating expenses without affecting product standards delivered to the guests.


 Conduct inventory checks when required.


Safety Responsibilities


 Possess familiarity with the vessel layout in terms of safety and security.


 Have a full understanding of ship rules and regulations (SMS).


 Participate in all required safety drills/training.


 Ensure that all safety procedures are followed.


 Cooperate with the Staff Captain in adhering to the Ship’s Safety Program.


 Follow the Ship Rules & Regulations.


 Maintain a safe and sanitary environment for all guests and crew members.


 Follow proper procedures and instructions at all times to prevent damage of any kind to ship or company property.


 Participate in safety drills as required.


Resources


 Possess knowledge of the Restaurant Operating Manual


 Possess knowledge of the Human Resources Manual and Shipboard Training.


 Maintain a high level of crew morale within the administration dept. ensuring that all crew are treated in a fair and unbiased manner and the team works with a positive atmosphere.


Other Duties and Responsibilities


 Assist with luggage loading/offloading or provisions when required and as directed.


 Ensure confidentiality when handling sensitive information.


 Achieve the primary objectives of the position and comply with the above-mentioned accountabilities in a timely and efficient manner in accordance with ICS policies.


 Project a favorable image of the company, promote its aims and objectives, and foster and enhance public recognition and acceptance of all its areas and endeavors.


 Comply with the safety and pollution prevention regulations and operating procedures at all times,
participating in all relevant meetings and training sessions.


 Participate in all mandatory training without excuse.


 Perform all other duties as requested by shipboard management or shore side.


 Possess full awareness of the Electronic Order System




Minimum experience and qualification requirements for position:
  • Min. 3 years’ experience in a 5-stars operation, hotel, restaurant or ship.
  • Fluent in written and spoken English
  • Communicate effectively with the senior management

Contract length: 6 months

Salary: 2750$ AVG

Necessary documents:
  • CV
  • Passport or ID card
  • Photo

Attached documents:
   1Waiter.pdf
This website uses cookies to provide better user experience. Learn more here.