Waiter/ess Oceania

Essential Duties and Responsibilities

Operational

 Provide personalized service, using guest names.

 Maintain clean and orderly tables.

 Set up, organize and clean assigned station according to USPH standards

 Prepare mise-en-place to ensure that assigned station is ready when guests arrive.

 Greet guest at table as they arrive, pulling out the chair for ladies.

 Offer the menu.

 Provide guests with personal self-introduction.

 Ensure that water, bread, butter, and beverages are offered according to service procedure.

 Possess full knowledge of the menu, and provide menu explanation and recommendations.

 Possess full knowledgeable of service procedures and standards.

 Take and process guest food orders.

 Serve food promptly, ensuring temperatures and presentations according to service procedures.

 Assist with embarkation, debarkation and luggage handling duties when required.

 Perform Room Service duties when requested by supervisors.

 Handle all ship equipment with care and report any faulty/broken equipment.

 Assist management with coaching and introduction of new personnel.

 Perform all other duties as requested by supervisors.

 Project a favorable image of the company, promote its aims and objectives, and foster and enhance public recognition and acceptance of all its areas and endeavors.

 Be aware of all events and activities on the ship.

 Achieve the primary objectives of the position and comply with the above-mentioned accountabilities in a timely and efficient manner in accordance with ICS policies.

 Advise supervisor immediately of all relevant matters.

 Ensure that all special diets and special request are fulfilled according to guest requirements.

 Possess full knowledge of current U.S.P.H rules and regulations and maintain U.S.P.H standards at all times.

 Ensure that the assigned location is up to U.S.P.H. standards.

Training & Development

 Attend all meetings, training activities or classes related to assigned position as required.

Financial

 Possess knowledge of the revenue aspects of the operation.

 Minimize operating expenses without affecting product standards delivered to the guests.

 Conduct inventory checks when required.

Safety Responsibilities

 Possess familiarity with the vessel layout in terms of safety and security.

 Have a full understanding of ship rules and regulations (SMS).

 Participate in all required safety drills/training.

 Ensure that all safety procedures are followed.

 Cooperate with the Staff Captain in adhering to the Ship’s Safety Program.

 Follow the Ship Rules & Regulations.

 Maintain a safe and sanitary environment for all guests and crew members.

 Follow proper procedures and instructions at all times to prevent damage of any kind to ship or company property.

 Participate in safety drills as required.

Resources

 Possess knowledge of the Restaurant Operating Manual

 Possess knowledge of the Human Resources Manual and Shipboard Training.

 Maintain a high level of crew morale within the administration dept. ensuring that all crew are treated in a fair and unbiased manner and the team works with a positive atmosphere.

Other Duties and Responsibilities

 Assist with luggage loading/offloading or provisions when required and as directed.

 Ensure confidentiality when handling sensitive information.

 Achieve the primary objectives of the position and comply with the above-mentioned accountabilities in a timely and efficient manner in accordance with ICS policies.

 Project a favorable image of the company, promote its aims and objectives, and foster and enhance public recognition and acceptance of all its areas and endeavors.

 Comply with the safety and pollution prevention regulations and operating procedures at all times,
participating in all relevant meetings and training sessions.

 Participate in all mandatory training without excuse.

 Perform all other duties as requested by shipboard management or shore side.

 Possess full awareness of the Electronic Order System