Waiter Cunard Line

Provide exemplary, attentive customer service to passengers during their dining experience, in all restaurant outlets including the buffet, ensuring a smooth and efficient service is provided in order to achieve a high level of customer satisfaction.

* Engage with the passengers in a friendly and polite manner.

* Hand out menus, take orders correctly and deliver food and drinks quickly and accurately to the table.

* Serve drinks following company policies and procedures, including informing the Head Waiter when a passenger has consumed excessive alcohol.

* Respond to passenger questions, particularly in relation to the menu or wine, where applicable, advising alternative dishes that may suit or help inform choices.

* Strive to meet the passenger’s needs and ensure the correct condiments for the meal are offered, refill drinks in a timely manner and ensure the service runs smoothly.

* Provide attentive customer service to allocated tables throughout the service period.

* Process passenger billing correctly for the charge of drinks and cover charges, where applicable, using the point of sale.

* Set up and clear down tables, before during and after service.

* Check the appearance and condition of tables and all items including linen, crockery and silverware is of the required standard and set out correctly.

* Inform the Head Waiter of any fixtures or fittings that need repair / renewal.

* Carry out flambé / gueridon cooking demonstrations at the tables, when required and perform duties as requested at outside catering / special events.

* Prepare own area ready for service and keep it clean and tidy at all times.

* Use and maintain all equipment correctly, following standard operating procedures and report any repairs required promptly.

* Carry out all work safely, efficiently and in accordance with all current safety and company regulations, including the Public Health Policies and Procedures.

* Assist with the meet and greet of the passengers and baggage services on embarkation / disembarkation days.

Minimum experience and qualification requirements for position:
  • Previous professional waiting experience preferably gained within a 4 / 5 star high volume hotel or restaurant establishment
  • Level 2 Award in Food Safety or equivalent desirable
  • Competent in the use of most MS Office software
  • Good command of written and spoken English

Contract length: As per contract

Salary: Please contact the agency in regards salary

Necessary documents:
  • CV
  • Passport or ID card
  • Photo

Attached documents:
   JD28 Waiter Sept 2015.pdf
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