The Utility Hotel is responsible for housekeeping cleaning tasks to achieve company
standards of cleanliness.
Operational
• Clean public and crew areas that are the responsibility of the Housekeeping department, including, but not limited to, lounges, foyers, public restrooms, staircases, corridors, elevators, hospital, staff and officer cabins, and other ship facilities as scheduled.
• Polish brass and other metals in public areas.
• Clean carpets, upholstery, floors, walls, ceilings, draperies, windows and room accessories to remove effects of water.
• Clean areas of dirt, soot, stains, mildew, excess water, and moister from areas that are the responsibility of the Housekeeping department.
• Spray or fog carpets, upholstery, and accessories with fabric conditioners and protectors.
• Deodorizers and disinfectant respective areas.
• Dust furniture, and wash walls, ceiling and wood work.
• Wash windows and door panels from the inside.
• Empty wastebaskets in public areas and transport trash and waste to the disposal area.
• Collect used glasses, china, and cutlery when left in public areas by guests, and deliver them to the
designated cleaning and washing area.
• Notify management regarding repairs or corrections to lighting, heating and ventilating equipment.
• Maintain all equipment necessary for assigned tasks.
• Maintains a safe and sanitary environment for guests and fellow employees.
• Answer guest questions regarding ship itineraries, travel routes, and ship services during the course of performing his duties in public areas, displaying courtesy and appropriate etiquette.
• Escort guests to cabins on embarkation day, carry hand baggage, and describe cabin amenities and lay out.
• Assist with guest luggage on embarkation and disembarkation days.
• Ensure personal appearance, hygiene, and uniform are in accordance with company rules and regulations.
• Possess knowledge of Shipsan, the European sanitation program, and the United States
• Ensure Personal Protective Equipment is used, and proper procedures and instructions are followed at all times.
• Follow instructions given by supervisor, and complete any job assigned by supervisor.
• Ensure proper procedures and instructions are followed to avoid damage to ship or company property.
• Ensure the cleanliness of assigned section, lockers, and equipment according to company standards.
Training & Development
• Attend all meetings, training activities or classes related to assigned position as required.
Safety Responsibilities
• Maintain a safe and sanitary environment for all guests and crew members.
• Follow proper procedures and instructions at all times to prevent damage of any kind to ship or company property.
• Know and comply with Shipsan, the European sanitation program, and United States Public Health
Rules and Regulations pertaining to assigned working area.
• Participate in safety drills as required.
• Comply with Marella Cruises’ Safety and Pollution Prevention Program
• Comply with Marella Cruises’ Operating Procedures Resources.
Other Duties and Responsibilities
• As assigned