Suite Host Seabourn

Key Responsibilities

• Have full and comprehensive knowledge of all ship facilities and services.
• Be a continual source of assistance and information to all our guests.
• Maintain a high level of communication and provide feedback to the Asst. Housekeeper.
• Be fully knowledgeable of in suite service, amenities, functions and systems.
• Prepare the guest suite according to the guest preference and Company standards.
• Familiarize the guests with all safety aspects and suite features upon arrival.
• Create a memorable stay for the guests and follow up on all guest requests promptly.
• Report any guest related concerns immediately to the Asst. Housekeeper.
• Report for work on time and attend daily briefings.
• Perform linen changes as per company standard.
• Overall responsibility for the cleanliness, turn down service and appearance of all assigned suites.
• Maintain all guest preference set ups in the suite and take primary responsibility of all living and sleeping areas of the suite.
• Supervise assigned attendant in cleanliness of bathrooms and balconies.
• Perform extra duties as scheduled
• Control and safeguard all equipment and items used.
• All suite services to be delivered to company standards.
• Inspection form, standard set-up manuals and inspections performed by the Executive housekeeper or Assistant Housekeepers.
• Pick-up and Delivery of laundry/dry cleaning for the suites.
• Replenish the fruit plate daily as well as stocking the in-suite fridges and ensure glassware is always stocked and clean as per company standard.
• Maintain flowers/Plants in all suites by refreshing and watering them regularly.
• Provide shoeshine services upon request.
• Assist with bookings and reservation for restaurants, SPA, shore excursions as required.
• Assist and support the Attendant in all in suite service to ensure he/she succeeds. 
• Record and update the Assistant Housekeeper, updating guest history files on daily basis.
• End of contract cleaning procedures for suites to be followed and completed prior to the sign off date, together with the Attendant.
• Follow all PH policies and procedures and to perform PH standards of cleaning in all lockers, corridors and pantries.
• Use the correct cleaning chemicals; supplies and Personal Protective Equipment required to perform your duties as a Suite Host/Hostess.
• Perform evening watch and long watch duties as scheduled throughout each cruise.
• Perform any additional cleaning tasks required by the Executive Housekeeper and Assistant Housekeeper.
• Follow the Name Recognition program as set out by the company.
• Perform extra duties as required by the company such as Guest Welcome Back or Crew acknowledgement events as set out by voyage demands.
• Report all maintenance issues in your suites and working areas as soon as you notice or are made aware of them.
• Assist Housekeeping Management with training of new personnel.

Public Health:

 To be familiar with and execute the Seabourn HESS-MS appropriate to their position.

SEABOURN SERVICE:

• Uphold Seabourn grooming and uniform standard.
• Anticipate the guest needs by creating positive Seabourn moments as appropriate.
• Ensure Guest requests and needs are handled promptly as per Seabourn standards and procedures.
• Handle Guest complaints professionally and promptly.
• Improve the Guest experience by delivering prompt and efficient service and creating Seabourn moments.