Suite Attendant Seabourn

SEABOURN SERVICE:

•  Uphold Seabourn grooming and uniform standard.
• Anticipate the guest needs by creating positive Seabourn moments as appropriate.
• Ensure Guest requests and needs are handled promptly as per Seabourn standards and procedures.
• Handle Guest complaints professionally and promptly.
• Improve the Guest experience by delivering prompt and efficient service and creating Seabourn moments.

Key Responsibilities

• Have full and comprehensive knowledge of all ship facilities and services.
• Clean Guest suite bathroom, verandas, remove garbage, and restock supplies, amenities and linen in the locker and trolley.
• Maintain a high level of communication and provide feedback with the Suite Host.
• To be fully knowledgeable of in suite service, amenities, functions and systems.
• Creating a memorable stay for the guests and following up on all guest requests promptly.
• Report any guest related concerns to the Suite Host.
• Report for work on time, attend daily shift briefing, set up the corridor with trolley, vacuum and chemical buckets.
• Maintain the cleanliness of the corridor and lockers.
• Together with the Suite Host, day cleaning and turn down service of all assigned suites, along with all other scheduled extra duties and control and safeguard of all stocks used.
• All suite services to be delivered to company standard, based on the standard suite
• Inspection form, standard set-up manuals and inspections performed by the Executive Housekeeper or Assistant housekeepers.
• Assist the Suite Host with packing and unpacking if required as well with shoe polishing.
• Follow up on special daily duty assignment.
• Follow the departmental standards, specifications and work routine.
• Complete the proper cleaning and restocking of a suite before you proceed to the next one.
• Work as a Team with the Suite Host ensuring the highest service standards.
• Provide embarkation service together with the Suite Host.
• Protect ships equipment and report faulty or broken equipment.
• Follow the correct garbage separation procedure.
• End of contract cleaning procedures for suites to be followed and completed prior to the sign off date, together with the Suite Host.
• Follow all PH policies and procedures and to perform PH standards of cleaning in all lockers, corridors and pantries.
• Use the correct cleaning chemicals; supplies and Personal Protective Equipment required to perform your duties as an Attendant.
• Perform evening watch and long watch duties as scheduled throughout each cruise.
• Perform any additional cleaning tasks required by the Executive Housekeeper and Assistant Housekeeper.
• Follow the Name Recognition program as set out by the company.
• Perform extra duties as required by the company such as Guest Welcome Back or Crew acknowledgement events as set out by voyage demands.
• Report all maintenance issues in your suites and working areas as soon as you notice or are made aware of them.

Public Health:

•  To be familiar with and execute the Seabourn HESS-MS appropriate to their position.