MUST HAVE HOTEL/CRUISE EXPERIENCE IN THE ROLE TO BE CONSIDERED FOR AN INTERVIEW
The Attendant is ultimately responsible to ensure that the guests have a comfortable and enjoyable stay on board the vessel, whilst following all cleaning and service procedures set out by Seabourn. This role contributes to the Company Mission Statement and Values.
The Suite Attendant has a great opportunity to offer the guest a cruise experience of a lifetime. They should create an atmosphere of complete comfort and actively seek ways to create Seabourn moments. Positive interaction with the guests combined with acute attention to details enhances the feeling of sheer luxury. Decisions to neglect these duties will have a negative impact on the guests and ultimately result in the guests’ disappointment with the Seabourn experience.
The Attendant reports to the Suite Host or directly to Assistant Housekeeper. The Attendant works together with the Suite Host.
Uphold Seabourn grooming and uniform standard.
Anticipate the guest needs by creating positive Seabourn moments as appropriate.
Ensure Guest requests and needs are handled promptly as per Seabourn standards and procedures.
Handle Guest complaints professionally and promptly.
Improve the Guest experience by delivering prompt and efficient service and creating Seabourn moments.
Have full and comprehensive knowledge of all ship facilities and services.
Clean Guest suite bathroom, verandas, remove garbage, and restock supplies, amenities and linen in the locker and trolley.
Maintain a high level of communication and provide feedback with the Suite Host.
To be fully knowledgeable of in suite service, amenities, functions and systems.
Creating a memorable stay for the guests and following up on all guest requests promptly.
Report any guest related concerns to the Suite Host.
Report for work on time, attend daily shift briefing, set up the corridor with trolley, vacuum and chemical buckets.
Maintain the cleanliness of the corridor and lockers.
Together with the Suite Host, day cleaning and turn down service of all assigned suites, along with all other scheduled extra duties and control and safeguard of all stocks used.
All suite services to be delivered to company standard, based on the standard suite
Inspection form, standard set-up manuals and inspections performed by the Executive Housekeeper or Assistant housekeepers.
Assist the Suite Host with packing and unpacking if required as well with shoe polishing.
Follow up on special daily duty assignment.
Follow the departmental standards, specifications and work routine.
Complete the proper cleaning and restocking of a suite before you proceed to the next one.
Work as a Team with the Suite Host ensuring the highest service standards.
Provide embarkation service together with the Suite Host.
Protect ships equipment and report faulty or broken equipment.
Follow the correct garbage separation procedure.
End of contract cleaning procedures for suites to be followed and completed prior to the sign off date, together with the Suite Host.
Follow all PH policies and procedures and to perform PH standards of cleaning in all lockers, corridors and pantries.
Use the correct cleaning chemicals; supplies and Personal Protective Equipment required to perform your duties as an Attendant.
Perform evening watch and long watch duties as scheduled throughout each cruise.
Perform any additional cleaning tasks required by the Executive Housekeeper and Assistant Housekeeper.
Follow the Name Recognition program as set out by the company.
Perform extra duties as required by the company such as Guest Welcome Back or Crew acknowledgement events as set out by voyage demands.
Report all maintenance issues in your suites and working areas as soon as you notice or are made aware of them.
To be familiar with and execute the Seabourn HESS-MS appropriate to their position.
Minimum experience and qualification requirements for position:
A National Vocational Qualification, well spoken, with good communication skills, able to engage in a professional and casual conversation
Strong command of the English language combined with professional and mindful communication skills, verbally and written
Alternatively, equivalent Qualification in Housekeeping would be preferred. Basic Computer knowledge
At least two years full-time experience as a Room Attendant in a four/five star Hotel or establishment, accommodating an international clientele. Working experience with an extensive cleaning program and guest interaction
Basic knowledge hygiene
Contract length: 6 months on/2 months off
Salary: Please contact the agency in regards salary