Reporting to the Assistant Housekeeper
Responsible for cleaning and maintenance of approximately 12-20 Guest Staterooms and Suites as per established VOC standards.
Handle guest’s request or complaints.
Ensure the confidentiality and security of all guest rooms.
Clean Guest cabins twice daily; day service and turndown service; 12-20 cabins per day; within 5 hours on each shift this includes but is not limited to:
• Making beds
• Cleaning bathrooms & toilets
• Vacuuming
• Dusting
• Cleaning windows and mirrors
• Replenishing linens, towels and room amenities
• Ensuring general maintenance of stateroom
• Cleaning stateroom balconies
• Removal/breakdown of room service trays, dishes and glassware
• Garbage handling and separation
• Ice deliveries
• Guest laundry
• Shoeshine service
• Clean assigned Guest corridors, trolleys and lockers
• Handle and distribute Guest luggage on embarkation days and in the evening before debarkation
• Create “Memorable moments” in guest staterooms by acknowledging birthday, special requests etc
• Report all deficiencies for repair and maintenance using shipboard reporting systems
• Work with various chemicals and cleaning tools
• Operate in line with all USPH, Environmental, Safety and Security Policy
• Perform other duties as assigned by Leader
• Luggage duties