Stateroom Steward/ess

VIKING Cruise

Reporting to the Assistant Housekeeper.

Responsible for cleaning and maintenance of approximately 12-15 Guest Staterooms and Suites as per established VOC standards.

Handle guest’s request or complaints.

Ensure the confidentiality and security of all guest rooms.

Clean Guest cabins twice daily; day service and turndown service; 12-15 cabins per day; within 5 hours
on each shift this includes but is not limited to:
Making beds
Cleaning bathrooms & toilets
Vacuuming
Dusting
Cleaning windows and mirrors
Replenishing linens, towels and room amenities
Ensuring general maintenance of stateroom
Cleaning stateroom balconies
Removal/breakdown of room service trays, dishes and glassware
Garbage handling and separation
Ice deliveries
Guest laundry
Shoeshine service
Clean assigned Guest corridors, trolleys and lockers
Handle and distribute Guest luggage on embarkation days and in the evening before debarkation
Create “Memorable moments” in guest staterooms by acknowledging birthday, special requests etc
Report all deficiencies for repair and maintenance using shipboard reporting systems
Work with various chemicals and cleaning tools
Operate in line with all USPH, Environmental, Safety and Security Policy
Perform other duties as assigned by Leader

Minimum experience and qualification requirements for position:

Housekeeping experience cleaning 10-15 rooms twice daily
Previous experience working in an operation with high standards of Guest service and cleanliness such as 5 star deluxe hotels or ships
Ability to interact with Guests
Strong Guest Services focus and follow up
Excellent English communication skill both spoken and written
Able to handle and use chemicals and cleaning tools
Must be physically able to handle 50+ lbs

Salary: Please contact the agency in regards salary

Necessary documents: