To welcome guests to the Spa area and assist them prior to and after their treatments.
Perform all treatments offered within Talise Ottoman SPA, this includes treatments in the SPA treatment menu, new treatments, indoor and out door SPA treatments, group events according to standards with attention to detail and in a prompt, positive and timely manner.
Treatment rooms are therapist responsibility to ensure the following:
- Hot cabbies always are in immaculate condition
- Treatment rooms are always set up as per treatment room SOP.
- Cabinets are always set up/tidy/clean as per cabinet SOP.
- Decorative items for the room, are the therapists sole responsibility to ensure they are kept in immaculate condition.
- Candle holders should always remain clean.
- Green Globe: always turn off lights, no candles burning in treatment rooms when treatments are not in progress.
- Adhere to therapist opening and closing procedures.
Promote all spa products to every guest and offer full product knowledge.
To ensure you have relevant and sufficient stock to perform your treatments
Ensure all treatment rooms are fully set up as per SPA SOP before beginning any treatment.
Advise guests of spa service programs, treatments and products available at the spa.
Assist in keeping accurate written consultation records of treatments and products used in view of repeat guests.
Any guest related matters, products or equipment needs, technical service requests, assist with immediate action.
Participate in on-going training, with assistance from your designated trainer and continue to study your skill.
Retail recommendation cards must be provided to every guest and a note placed on the guest history of prodcuits purchased/recommended
To assist with supervisor/manager requests during free time. (30 minutes or more available)
To assist spa attendants, if you have 30 minutes or more available to assist with the stocking, cleaning and setting up of the facilities.
To assist spa GSE’s, if you have 30 minutes or more available to assist with the stocking of retail, assisting guests with tours or questions.
Assit with checking all spa facilties are in working order, if you notice an issue to report immedaitley to a supervisor/manager