To provide professional spa and hair treatments, and to maintain operational standards as instructed, including but not limited to room setup and cleanup, laundry procedures and participate in daily staff briefings. Develop and initiate therapeutic intervention consistent with customer needs.
SPECIFIC DUTIES
To perform daily opening & closing procedures
To greet the guests by name on the arrival and departure from spa (guest recognition)
To conduct room preparation and provide welcome drinks and/or after-service tea to spa guests
To ensure the cleanliness and hygiene of equipment and work areas at all times
To ensure all equipment is maintained in safe condition
To refill all dispenser in the changing room and all work areas as appropriate
To check and follow up on the repair and maintenance of the outlets
To request and collect stock and supplies in accordance with minimum stock levels
To organize and perform all spa and hair treatments as assigned on the working schedules
To be fully aware of daily booking program and to update any changes to the reception
To deliver high standard of customer services punctually, courteously and accurately, in accordance with Standard of Services procedures
To ensure the cleanliness and hygiene of all equipment and work units
To check and maintain the product supplies at the beginning and end of each day
To ensure guest comfort during the treatment session by monitoring room temperature, lighting, music level, treatment delivery
To ensure all equipment is well-maintained and in a safe condition, immediately notifying the Spa Manager of any that requires professional maintenance.
To use initiative in handling guest complaints and to advise Spa Manager immediately and record all guest comments accordingly
Administration
To fill in the daily duty reports
To report lost and found items and submit guest Incident Reports to the Manager as is appropriate
To update the communication book on daily events as is appropriate
General
To report for duty punctually wearing the correct uniform and name badge at all times.
To maintain high standard of personal appearance and hygiene at all times
To attend daily briefing and staff meeting as requested.
To report lost properties to Housekeeping office and Security office in accordance with vessel’s procedures
To have a complete understanding of and adhere to the Company’s policy relating to fire, hygiene, health and safety
To have a complete understanding of and adhere to the Company’s employees rules and regulations
To maintain a professional relationship with customers at all times.
To attend necessary training program as requested