Responsible for selling various & multiple excursions to guests; coordinating tour dispatches and assisting in various clerical and administrative duties when required. In order to consistently exceed guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed.
• Represents the image of the company and perform all activities in an enthusiastic and professional manner. • Works at the Shore Excursion desk; pier and/or remote location conducting tour sales and assists guests and answers questions. • Staff is to ask open ended questions regarding the guests tour expectations, recommend tour options, upsell when possible and close all tour sales sold by Norwegian. • Promotes all excursions included in the itinerary, answer guests question concerning local port highlights & general port information. • Resolves issues related to an excursion by utilizing all tools provided in the Shore Excursion Guest Service Standards Policy. • Assists with tour ticket delivery & voyage preparation. • Assists with end of voyage and end of month inventories. • Escorts and evaluate tours as needed. • Promotes, sells & guides the Behind the Scenes Tours. • Regular duties also include: cross training employee candidates and the training new employees. Managing and conducting tour dispatches from a ship lounge or from the pier. • Assist with other onboard activities such as but not limited to Pier Welcome Back, and Guest Engagement as required by onboard management. • Familiar with the roles and responsibilities of the Assistant Shore Excursion Manager. • Must be able to provide effective Shore Excursion briefings and conduct Q & A sessions with guests and colleagues. • Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position. • Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his/her position.
Minimum experience and qualification requirements for position:
Minimum one year of experience in guest services or sales is required; a combination of the two is preferred
Intermediate to Advanced level English verbal and writing skills, including the proper use of English grammar is required.
Intermediate to advanced skills in typing and computer software skills (Microsoft Word, Excel, PowerPoint, Fidelio, AS400, Mac OS) is required.
Intermediate knowledge of a wide range of itineraries, ports and tours is required. •
Basic ability to speak additional languages such as Spanish, Italian, German, or French is preferred
Basic knowledge and understanding of numbering flow “debits/credits”, adjusting entries and corrections is required
Contract length: 6 months on / 2 months off
Salary: Please contact the agency in regards salary