Senior Bartender Oceania

Essential Duties and Responsibilities

Operational

 Ensure guest satisfaction measured by Guests Digital Survey
 Leads by example when it comes to Bar tendering skills, bar set up, products knowledge.
 Ensure that assigned bar is properly stocked, set up, and open as scheduled.
 Report any issue that needs attention to the Head Bartender or personally take care of it.
 Have a comprehensive knowledge of overall beverages and good understanding of wines
 Monitoring guest flow in public areas to ensure that beverage services and canape service are attended to for all guests.
 Meeting, greeting and providing world class and consistent service for a seamless guest experience while addressing guests as per Guests Recognition Program.
 Prepare beverages according to guest preferences and in line with company policy and procedures.
 Ensure that bar team is well trained to ensure good stock control and accurate charging to accounts.
 Communicate effectively to ensure that the bar team reflects the high standards of professionalism within the company.
 Ensure that the Bar team is aware of all events and activities on the ship.
 Keeping self well aware and promoting all beverage events, while being one of the top sellers.
 Revenue generator- individual sales and beverage packages
 Monitor inventories and equipment for shortages and damages.
 Possess full knowledge of standard cocktail recipes, garnishes and presentations.
 Ensure that charges are done correctly and according to procedure for waiters.
 Monitor bar costs.
 Ensure compliance with the company alcohol policy.
 Ensure the logging of all fridge, freezer and dishwasher temperatures in beverage venues.
 Liaise with the Head Bartender and the department to establish and maintain predetermined profit
objectives without jeopardizing the standards of quality of beverages, service, and cleanliness.
 Review current operating procedures for revenue enhancement opportunities for all bars on board the ship.
 Control the in-use stock inventory in his/ her beverage outlet.
 Ensure accurate charging to accounts.
 Prepare custom declarations as requested.
 Keep supervisor fully informed of all relevant matters.
 Observe and enforce grooming and uniform standards according to company policies and procedures.
 Possess job and product knowledge, including knowledge of cocktail recipes, wine lists and bar set-ups.
 Possess full knowledge of current Public Health rules and regulations and maintain Public Health standards at all times.
 Ensure that the assigned location is up to Public Health standards.

Managerial

 Supervise and walk through all the outlets (when not scheduled in his/ her bar).
 Check opening or closing of the bar venues (based on schedule).
 Motivate the team to up sell and generate revenue.
 Provide ideas to maximize beverage revenues and minimize costs.
 Ensure the par level of the beverages and other beverage supplies and equipment is maintained.
 Ensuring all required welcome and promotional set ups are ready for embarkation.
 Keeping self well aware and promoting all beverage premium events and conducting Bar Tastings.
 Train, supervise and apply corrective action regarding Public Health programs within the department.
 Ensure accurate ordering of beverages in the ICS system and delivery and dispatch from the provision area
 Actively attend Bar orders reviews and Bar Equipment orders with the ship management
 Attend weekly scheduled Public Health Inspections and ensure follow up in his/her area, with regards to any findings.

Training & Development

 Attend all meetings, training activities or classes related to assigned position as required.
 Mentor, develop and provide on-the-job training to subordinates to strengthen current performance and in preparation for future advancement.
 Train and develop professional bar staff.
 Ensure that all crewmembers under his/her direction follow the Ships’ Rules and regulations and are subject to a complete training and familiarization to their new job and living environment.
 Ensure that all scheduled/necessary performance evaluations are completed to company standards.
 Conduct training with bar staff and ensure to follow with “beverage training program” from the beverage operation manual.

Financial

 Achieve departmental financial targets (revenue, costs).
 Possess awareness of targets, costs and monitoring procedures.
 Review financial transactions and monitor budget to ensure expenditures stay within budget
 Enforce breakage prevention procedures.
 Possess knowledge of the revenue aspects of the operation.
 Ensure cost-effective operation of department.
 Minimize operating expenses without affecting product standards delivered to the guests.
 Assisting in the control of in use stock inventory in all beverage outlets (i.e. glassware, china, silver, linen) and also making sure that each outlet carries a par level.
 Liaising with the Head Bartender and Procurement Manager in regards to the ordering of durables for the Bar Department
 Comply with Breakage Prevention Requirements and ensure procedures are followed at all times.

Safety Responsibilities

 Comply with the safety and pollution prevention regulations and operating procedures.
 Be in procession of valid STCW certificates.
 Possess familiarity with the vessel layout in terms of safety and security.
 Have a full understanding of ship rules and regulations (SMS).
 Ensure that all safety procedures are followed.
 Cooperate with the Staff Captain in adhering to the Ship’s Safety Program.
 Follow the Ship Rules & Regulations.
 Maintain a safe and sanitary environment for all guests and crew members.
 Follow proper procedures and instructions at all times to prevent damage of any kind to ship or company property.
 Participate in safety drills as required.
 Be fully acquainted with Pest Management Program and responsible for its execution in assigned areas.

Resources

 Operating Manuals/SMS.
 Possess knowledge of the Human Resources Manual and Shipboard Training.
 Maintain a high level of crew morale within the administration dept. ensuring that all crew are treated in a fair and unbiased manner and the team works with a positive atmosphere.

Other Duties and Responsibilities

 Assist with loading or provisions whenever required and as directed.
 Liaise with the HOD regarding the ordering of beverages, consumables and durables for the Bar
Department.
 Assist with off-loading of luggage if requested.
 Attend any stand-by for USPH purposes.
 Ensure confidentiality when handling sensitive information.
 Achieve the primary objectives of the position and comply with the above-mentioned accountabilities in a timely and efficient manner in accordance with ICS policies.
 Project a favorable image of the company, promote its aims and objectives, and foster and enhance public recognition and acceptance of all its areas and endeavors.
 Comply with the safety and pollution prevention regulations and operating procedures at all times,
participating in all relevant meetings and training sessions.
 Participate in all mandatory training without excuse.
 Perform all other duties as requested by shipboard management or shore side.
 Ensure the maintenance of all equipment in all food and beverage areas and proper reporting of repair requests in Issutrax