* Responsible for housekeeping related activities in all Guest areas including staterooms, Crew accommodations and public areas
* Lead team of Stateroom Hosts, House Persons, and Custodians
* Oversee the cleanliness and upkeep of 175 suites, staterooms, pantries, Crew cabin areas, back of house and public spaces within allocated section
* Ensure reporting of all maintenance issues and inspect completion in timely manner. This is managed through the Espresso telephone reporting system
* Overall scheduling of the team with work assignments
* Conduct daily inspection of designated areas allocated by Manager of Housekeeping
* Ensure all housekeeping areas meet USPH and Coast Guard regulations
* Oversee use and operation of housekeeping equipment and chemicals (such as virox and lemon lift)
* Supervise Hosts on baggage delivery and collection
* Facilitate department meetings; conduct daily pre-shift and break out meetings
Provide leadership for all direct reports; Responsibilities include, but are not limited to:
* Managing personnel files
* Conducting performance reviews, including discipline as needed
* Ensuring Project Onboard compliance
* Monitoring STAR, while making necessary corrections
* Onboard training, new hire and ongoing
* Succession planning
* Crew recognition and communication