RSA Supervisor CCL

The RSA Supervisor shall:

• Be assigned to a specific bar location or locations as directed by the Chief Security Officer (CSO/designee. It is envisioned that this person always remains in the assigned location(s) and that the focus is solely on RSA.
• Identify anyone that is becoming intoxicated and ensure they are given appropriate
  warnings at an early stage, and if deemed necessary, are not served any further alcoholic
  beverages until such time they are adjudged capable.
• Assist in preventing anyone from becoming intoxicated- efficiently supervise guest activities
  as x the nightly brief received by CSO.
• Assist service personnel in determining whether a passenger should be served—if
  necessary, engage the passenger in conversation to determine if service should be
  refused.
• Assist service personnel in addressing passengers that have been refused service.
• Ensure that passengers that have been refused service do not obtain any further alcohol
  from others.
• Ensure the appropriate parties are notified when a passenger has been refused service and
  that the appropriate records are updated.
• Ensure that anyone refused service is safe and that medical assistance is called if required.
• Ensure that RSA Supervisor is maintained throughout the evening. Operating hours may
  vary from cruise to cruise and from bar to bar—the CSO will set specific supervisory hours.
• Focus on RSA and responsible alcohol consumption and ensure incidents that require
  security is handled by uniformed Security personnel and not by the RSA Security
  Supervisor him/herself.
• Complete and file daily reports as required and specified by the NSO.

Other information

• Be a qualified Security Supervisor and meet all requirements set for a Security Supervisor.
• Have good interpersonal communication skills.
• Have completed the Company’s RSA training module.
• Have completed the Company’s RSA Customer Service training module.
• Be conversant in, and familiar with the effect alcohol and drugs have on the body.
• Be able to estimate/calculate the number of alcohol units a person can reasonably
  consume before becoming intoxicated.