Rock Star Agent Virgin

The Rock Star Agent assists in providing a personalized, high standard and welcoming front-desk service, 24 hours a day, 7 days a week.

Essential Responsibilities:

* Required to provide a positive first impression to every Sailor and where possible aims to recognize them by name.

* Maintain positive Sailor relations at all times.

* Process all Sailors at embarkation according to company standards to include check-in, collecting passports/other documents and issue boarding cards.

* Keeps and maintains accurate records of discussions/correspondence with guests and communicates all complaints onboard to Sailor Services Director.

* Assists in carrying out administration for the vessels Customs and Immigration clearances along with ship’s documentation when entering/leaving Port.

* Assists in organizing the preparation and processing of all administrative requirements for guests throughout the voyage such as embarkation/disembarkation activities, preparation and completion of guests billing and settlement of accounts.

* Carries out cash transactions required by Sailors including but not limited to travelers checks, currency exchange, gratuity adjustments and settlement of accounts.

* Responsible for the balancing of their cash fund daily – shortages are the individual’s responsibility.

* Receive and inventory lost and found items and maintain a log of all found items and report of lost items.

* Ensure the Help Desk area is kept clean, presentable and in an orderly manner at all times.

* Prepares and updates Berthing lists, Gift orders, special notes/requests and Guest lists for premium Sailor events.

* Provides information and general assistance to all guests when required.

* Be familiar with all cruise services/features and activations to respond to Sailor inquiries accurately.


Additional Responsibilities:

* Attends passenger functions as required by Head of Department.

* Partake in inspections, trainings and meetings as required by Head of Department.

* Ensures that the set standards are kept and staff members work according to their respective job descriptions.

Minimum experience and qualification requirements for position:
  • Minimum 2 years’ experience as Receptionist/Help Desk Assistant role
  • Skills in accounting and administration
  • Experience of working in a quality customer service area
  • Passionate about people and able to handle guest complaints with a smile
  • Good command of the English Language

Contract length: 5 months on/2 months off

Salary: Please contact the agency in regards salary

Necessary documents:
  • CV
  • Passport or ID card
  • Photo
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