The Restaurant Host/Hostess position is a combination of Assistant Waiter job responsibilities, as well as acting as Host/Hostess in Specialty restaurants.
Operational
As Host/Hostess
• Greet guests personally in the dining room, at the reservation table, or on the telephone
• Offer appropriate seating arrangements for guests.
• Ensure the quantity of menus is sufficient for the number of guests before the venue will be open.
• Relay orders to the kitchen and ensure all orders are filled in a timely and accurate fashion.
• Assist with dining room set-up and make reservation arrangements at reservation desk during the
reservation hours.
• Maintain clean and organized reservation table and work area.
• Manage event-related work including setting up tables and maintaining both exterior and interior of
the restaurant.
• Possess working knowledge of reservation system software, seating plans for Specialty Dining Rooms and Resco Touch POS User Manual.
• Check the reservation system for reservations for the next meal period.
• Notify the supervisor of any large parties that exceed the capacity of standard tables.
• Distribute reservations among all waiter stations equally.
• Advise waiters of birthdays, anniversaries, dietary needs or any other unusual requests.
• Check with galley for daily specials.
• Answer the phone promptly before three rings, using a friendly tone and providing requested
information.
• Possess complete knowledge of all food and beverage menus, including daily specials, ingredients,
preparation, how items are served and with what accompaniments.
• Know the cover charges for all Specialty Restaurants.
• Read and have the Daily Cruise News available.
• Inquire regarding special occasion or dietary requirements and repeat it back to the guest.
• Advise guest that reservation will be held for 15 minutes, then released.
• Introduce yourself.
• Guide guests to the assigned table.
• Pull out the chairs for the ladies first, then any other guest you can accommodate.
• Distribute menus to guests and advise of server’s name
• Acknowledge all guests on departure from restaurant.
• Report any complaints to Restaurant Manager immediately.
As Asst. Waiter
• Clean, organize, and maintain designated service station
• Prepare mise-en-place to ensure that station is ready when required.
• Provide attentive and personalized service to ensure that guest requests are fulfilled promptly.
• Replenish water, bread, butter and other items as anticipated or required.
• Deliver food from the galley to restaurant stations.
• Maintain clean and orderly tables and station if assigned to food buffet areas.
• Assist guests with beverage orders.
• Minimize breakage and loss of all equipment.
• Use only authorized chemicals in approved manner.
• Respect fellow colleagues.
• Respect and cooperate with all management decisions.
• Attend ship and departmental meetings as required.
Training & Development
• Attend all meetings, training activities or classes related to assigned position as required.
Safety Responsibilities
• Maintain a safe and sanitary environment for all guests and crew members.
• Follow proper procedures and instructions at all times to prevent damage of any kind to ship or company property.
• Know and comply with Shipsan, the European sanitation program, and United States Public Health
Rules and Regulations pertaining to assigned working area.
• Participate in safety drills as required.
• Comply with Marella Cruises’ Safety and Pollution Prevention Program
• Comply with Marella Cruises’ Operating Procedures Resources