Restaurant Hostess Celebrity

Operational Effectiveness:

• Ensures that pre voyage table assignments are created as per Celebrity Cruises’ Shipboard Dining Coordination Manual and the dining coordination check list.
• Understands thoroughly the company’s food and service standards, anticipating and fulfilling guests’ needs.
• Responsible for keeping track of all special orders and special occasions such as birthdays or anniversaries at the Celebrity Select Dining. He/she communicates all the special orders to the wait staff to ensure the necessary ordered items such as special meals and cakes are delivered.
• Has basic knowledge of wines and wine service.
• Is aware of, and/or acquires the necessary knowledge to comply with the ship’s standard operation, in order to assist guests and crew members with inquiries.
• Maintains a professional presence when faced with adverse situations and when coordinating many functions simultaneously.

Leadership Effectiveness:

• Stays “above the line” and accepts ownership for achieving results in all areas of accountability including SGI, ratings, revenue, and expenses, USPH, Workplace Safety and Crew Satisfaction.
• Inspires team through encouragement and recognition of outstanding performance.
• Resolves conflict with fact-based communication.
• Fosters team unity and inspires commitment to Celebrity Cruises.
• Collaborates well and works up, down and across the organization.
• Creates a climate of trust and mutual respect.

Modern Luxury:

• Knows our brand standards and holds team accountable for executing against them at all times.
• Guest facing communication is professional, on brand and visually appealing.
• Is a role model for others and serves as a positive ambassador of Celebrity Cruises.
• Exhibits professional leadership presence, positive energy and passion in all situations.
• Brings out the best in his/her team through authenticity, care and humility.