The Receptionist is responsible for the efficient operation of the Reception Desk, ensuring that passengers are
treated in a polite and friendly manner and that their questions and concerns arehandled correctly
Operational
Maintain an upbeat, polite, friendly and outgoing demeanor whileproviding a consistent level of service.
Maintain the reception guest log book with great detail, ensuring that any issues or comments of interest
are recorded for future reference.
Communicates all guest concerns or issues to the relevant department for action and follow up.
Create AVOs for maintenance problems in guest cabins.
Issuereplacement swipe cards and cabin keys.
Assist guests with onboard accounts, accepting deposits, payments and issuing refunds of remaining
balances at the end of the cruise.
Register credit cards for guests for account payment.
Maintain control of their personal account and all funds received.
Balancewith Chief Purser at the end of the cruise.
Assist passengers with keys for safety deposit boxes, hairdryers, postage stamps, etc., and placecharges on
respective onboard account.
Answer telephone calls, internal and external , and assist callers with the information requested.
Connect outside calls to the desired extension or take messages if the recipient is not available.
Perform side duties as assigned by Guest Relations Manager or Senior Receptionist.