The Night Auditor is responsible for overseeing all hotel areas during the night hours, ensuring regular operation, and handling any problems or issues that occur.
Operational
• Audit daily transactions in Micros and RESCO .
• Process credit card authorizations within 24 hours of embarkation.
• Advise guests of declined transactions, keeping the Chief Purser informed of any potential problems.
• Ensure that all guests have registered a method of payment for onboard account.
• Process and print interim and final guest statements, ensuring delivery to the cabins through housekeeping staff.
• Ensure that all non-credit card accounts are settled prior to guest disembarkation.
• Co-ordinate with Chief Purser with regard to promissory notes.
• Transmit interim and final credit card file to card processor.
• Ensure that the total processed is the same as the expected sum based on onboard account total.
• Responsible for nightly casino count.
• Supervise guest relations desk at night, assisting night receptionist with any problems that arise during the night time hours.
• Monitor Master Account checks on a nightly basis.
• Liaises with bar department on any discrepancies.
• Reconcile Master Account checks on cruise-by-cruise basis.
• Assure safekeeping of guest credit card slips.
• Collect and collate all slips by surname.
• Separate all Bar/Restaurant checks on nightly basis, sorting and filling by deck number and department.
• Liaise with the IT Dept that the ATH and STL Files are sent, and received, in an accurate manner.
• Monitor NBL, BDL and DSP on nightly basis.
• Informs Chief Purser of any discrepancies.
• Other Duties as assigned by Chief Purser.
Training & Development
• Attend all meetings, training activities or classes related to assigned position as required.
Safety Responsibilities
• Maintain a safe and sanitary environment for all guests and crew members.
• Follow proper procedures and instructions at all times to prevent damage of any kind to ship or company property.
• Know and comply with Shipsan, the European sanitation program, and United States Public Health
Rules and Regulations pertaining to assigned working area.
• Participate in safety drills as required.
• Comply with Marella Cruises’ Safety and Pollution Prevention Program
• Comply with Marella Cruises’ Operating Procedures Resources.