The Maître D' Dining Room (DR) plays a critical role in the ship's dining operations, working closely
with the Sr. Maître D' and Restaurant Operations Manager. They are responsible for the overall
success of the Lido operation and ensuring the fulfillment of its Key Performance Indicators (KPIs)
and NPS. With a focus on inclusive dining areas, the Maître D' DR strives to deliver consistent,
superior service and generate revenue in line with company standards. They supervise the dining
floor, manage administrative tasks, and train restaurant staff, servers, and management. Effective
communication and conveying team decisions contribute to the efficiency of the Lido operation and
the achievement of its KPIs. The Maître D' actively enhances the service staff's efficiency through
scheduling, communication, and training strategies, exceeding guest expectations and increasing
revenue. They foster engagement, equity, diversity, and inclusion, promoting open communication
and learning among team members. The Maître D' DR prepares for advancement to the Sr. Maître
D' position as part of their career progression, signifying professional growth within the company
Supervise all restaurant activities onboard the ship, particularly in inclusive main dining
rooms and Lido, while ensuring compliance with company standards and overseeing
seamless coordination of inclusive dining venues to provide exceptional guest experiences
during various dining events.
Support the Sr. Maître D' and Restaurant Operations Manager in monitoring, updating, and
adjusting server schedules according to operational needs, ensuring optimal man-hour
distribution.
Administer dining room reservations, ensuring proper and timely execution, andaccommodate special dining requests when possible.
Deliver professional speeches during dinner in the main dining room and during other
dining events, providing informative content and promoting alternative dining venues. The
Maître D' may also be required to participate in various events to promote dining services
onboard the ship.
Oversee the performance of restaurant employees, management, and service staff.
Actively engage in facilitating and planning training for all restaurant employees, including
management and service staff, to ensure a well-trained and high-performing team.
Be fully versed in all restaurant reservation systems, XDining, POS-CSS, SailorMate,
CrunchTime, InfoShip, SeaMS, MenuMate and any other systems essential for the efficient
management of dining operations onboard the ship.
Maintain adherence to mandatory knowledge, procedures, and policies while ensuring
consistency in service, revenue generation, and a healthy working environment.
Ensure compliance with all health, environmental, safety, and security procedures in all
dining venues onboard the ship, upholding the highest standards of quality and safety.
Collaborate with the Sr Maître D' to ensure accurate and timely submission of all
operational inventories for main dining rooms, maintaining efficiency and high levels of
accuracy.
Perform other job-related duties and responsibilities as necessary or directed by
management.