Maintaining personal quality checks in his / her department to ensure the required guest satisfaction
Daily cleaning (washing, ironing and folding) of the entire table linen, terry cloth, bed linen and uniforms
Ordering of cleaning material in accordance with the housekeeper
Controlling the taking over and handing out of external cleaned laundry (if cleaned externally) and uniforms including quality- and order control
Enforcing hygiene and impeccable cleanliness in his / her department and the pre-specified appearance in his / her area
Assisting (if needed) in cleaning staterooms, public areas (including toilettes), fitness- and sauna (if existing), entrance- and reception area
Proper handling and storage of all laundry, uniforms, cleaning material, consumables and equipment
Ensuring the careful storage and handling of all equipment (reporting of apparatus and machinery maintenance to avoid unnecessary replacement investments)
Assisting with deliveries
Strategy and planning
Jointly responsible for:
1. Providing the best possible running of the operational organization in the laundry
2. Establishing standard & quality assurance for the concept of hygiene to comply with the hygiene regulations (HACCP)
Leadership and coordination
Jointly responsible for:
3. Assuring professional cooperation between all departments on the vessel
4. Coordinating and controlling of the own working schedule
5. Strictly observing and controlling of the predefined working hours
Rev: 001 / 27.09.2018
MS00 06 02 03
© River Catering Ltd. 2
Processes and procedures
Jointly responsible for:
6. Maintaining personal quality checks in his / her department to ensure the required guest satisfaction
7. Daily cleaning (washing, ironing and folding) of the entire table linen, terry cloth, bed linen and uniforms
8. Ordering of cleaning material in accordance with the housekeeper
9. Controlling the taking over and handing out of external cleaned laundry (if cleaned externally) and uniforms including quality- and order control
10. Enforcing hygiene and impeccable cleanliness in his / her department and the pre-specified appearance in his / her area
11. Assisting (if needed) in cleaning staterooms, public areas (including toilettes), fitness- and sauna (if existing), entrance- and reception area
12. Proper handling and storage of all laundry, uniforms, cleaning material, consumables and equipment
13. Ensuring the careful storage and handling of all equipment (reporting of apparatus and machinery maintenance to avoid unnecessary replacement investments)
14. Assisting with deliveries
Organization and administration
Jointly responsible for:
15. Taking part of the pre-opening / closing phase of the vessel
16. Proper handling of guests- and crew laundry and externally cleaned laundry and uniforms (if cleaned externally)
17. Proper “turn down” service (if available) with correct distribution of daily programs and gift orders
Communication and representation
Jointly responsible for:
18. Maintaining active communication with guests
19. Ensuring conformity of predefined appearance / uniformity requirements and proper body care
20. Immediate reporting of special incidents to the housekeeper, depending on importance also to the Hotel Manager
21. Welcoming guests and guiding them to the staterooms at check-in
Control and reporting
Jointly responsible for:
22. Ensuring compliance with the active and passive information flows in accordance with the organigram
23. Assisting with inventories
Special tasks
Jointly responsible for:
24. Attending all official events on board according to the instruction of the supervisor
25. Participating in the housekeeping meetings
26. Participating in the crew show (if crew show is foreseen)
27. Active support in other areas if necessary and according to the instructions of the superior
28. Participating on regularly trainings
29. Assisting with waste disposal and crew mess cleaning according to the instructions of the superior