Junior Waiter Oceania

Essential Duties and Responsibilities

Operational

 Provide personalized service, using guest names.
 Maintain clean and orderly tables.
 Set up, organize and clean assigned station according to USPH standards
 Prepare mise-en-place to ensure that assigned station is ready when guests arrive.
 Greet guest at table as they arrive, pulling out the chair for ladies.
 Offer the menu.
 Provide guests with personal self-introduction.
 Ensure that water, bread, butter, and beverages are offered according to service procedure.
 Possess full knowledge of the menu, and provide menu explanation and recommendations.
 Possess full knowledgeable of service procedures and standards.
 Take and process guest food orders.
 Serve food promptly, ensuring temperatures and presentations according to service procedures.
 Possess knowledge of beverages, wines, spirit
 Assist with embarkation, debarkation and luggage handling duties when required.
 Perform Room Service duties when requested by supervisors.
 Handle all ship equipment with care and report any faulty/broken equipment.
 Assist management with coaching and introduction of new personnel.
 Perform all other duties as requested by supervisors.
 Project a favorable image of the company, promote its aims and objectives, and foster and enhance public recognition and acceptance of all its areas and endeavors.
 Be aware of all events and activities on the ship.
 Achieve the primary objectives of the position and comply with the above-mentioned accountabilities in a timely and efficient manner in accordance with ICS policies.
 Advise supervisor immediately of all relevant matters.
 Ensure that all special diets and special request are fulfilled according to guest requirements.
 Possess full knowledge of current P.H rules and regulations and maintain P.H standards at all times.
 Ensure that the assigned location is up to P.H. standards.

Training & Development

 Attend all meetings, training activities or classes related to assigned position as required.
 Demonstrate appropriate behavior when attending to training, ability to listen and learn.

Financial

 Possess knowledge of the revenue aspects of the operation.
 Minimize operating expenses without affecting product standards delivered to the guests.
 Conduct inventory checks when required.

Safety Responsibilities

 Possess familiarity with the vessel layout in terms of safety and security.
 Have a full understanding of ship rules and regulations (SMS).
 Participate in all required safety drills/training.
 Ensure that all safety procedures are followed.
 Cooperate with the Staff Captain in adhering to the Ship’s Safety Program.
 Follow the Ship Rules & Regulations.
 Maintain a safe and sanitary environment for all guests and crew members.
 Follow proper procedures and instructions at all times to prevent damage of any kind to ship or company property.
 Participate in safety drills as required.

Resources

 Possess knowledge of the Restaurant Operating Manual and Routes of Services

Other Duties and Responsibilities

 Assist with luggage loading/offloading or provisions when required and as directed.
 Ensure confidentiality when handling sensitive information.
 Achieve the primary objectives of the position and comply with the above-mentioned accountabilities in a timely and efficient manner in accordance with ICS policies.
 Project a favorable image of the company, promote its aims and objectives, and foster and enhance public recognition and acceptance of all its areas and endeavors.
 Comply with the safety and pollution prevention regulations and operating procedures at all times,
participating in all relevant meetings and training sessions.
 Participate in all mandatory training without excuse.
 Perform all other duties as requested by shipboard management or shore side.
 Possess full awareness of the Electronic Order System