· To provide guests with a courteous and professional bar service.
· To increase revenue for the company applying up-selling techniques.
· To meet sales targets as prescribed by the company.
Responsibilities
· Maintains clean and orderly lounges / bars.
· Full understanding of the bar menu well and is able to describe, explain and suggest drinks.
· Knows the daily cocktail specials/ingredients and all special promotions that occur.
· Is self-motivated to sell and recommend drinks in order to meet and exceed the sales targets set by the company.
· Be able to fully understand and operate the POS system onboard, in order to generate all necessary checks and reports.
· Provides personalized service (remembers guests names and preferences).
· Verifies that drinks are served in the proper glass with the proper garnish.
· Enforces the vessel’s drinking age policy.
· Helps in bringing the stock up to various bars, when necessary.
· Attends weekly bar staff meetings and training sessions, as required.
· Performs other duties as requested by supervisors (i.e. Escorting Guests on embarkation day & Pier Duties).
· Works at special parties (Repeaters etc), Officers Presentation and private functions.
· Conducts general cleaning and maintenance according to Shipsan, the European sanitation program and U.S.P.H. standards.
· Handles all ship’s equipment with utmost care and reports any faulty/broken equipment.
· Assists management with coaching and introduction of new personnel.