The position of IT Support Specialist assists in the IT operations onboard the vessel supporting all Hotel related computer equipment, with a particular focus on, but not limited to, technology and equipment in Guest Staterooms.
· Assembles and configures basic network components. · Performs basic troubleshooting to isolate and diagnose common problems, including, but not limited to, in-stateroom equipment for In-Stateroom Entertainment (ISE, including Interactive TV) and telephone problems (IT-Managed PBX). · Image in-stateroom equipment for ISE/ITV. · Ensures proper installation and provides first-level support for all IT-supported PC’s and peripherals including ShipNet workstations, Internet café workstations (Mac or PC), and devices supporting ISE/ITV and Digital Signage. · Installs, set up and/or replace telephones. (On ships with an IT-Managed PBX) · Set up, monitor, and break down embarkation check-in equipment and operations. · Responsible for logging all time and work as well as reviewing incident tickets in the onboard incident management system and monitor respective technician’s queue. · Provides after-hours support for any IT-related issue
· Stays “above the line” and accepts ownership for achieving results in all areas of accountability including SGI, ratings, revenue, Workplace Safety. · Resolves conflict with fact-based communication. · Fosters team unity and inspires commitment to Royal Caribbean International. · Collaborates well and works up, down and across the organization.
The Royal Way:
· Knows our brand standards and is accountable for executing against them at all times. · Guest and crew facing communication are professional, on brand and visually appealing. · Is a role model for others and serves as a positive ambassador of Royal Caribbean International. · Exhibits professional presence, positive energy and passion in all situations. · Brings out the best in others through authenticity, care and humility.
Minimum experience and qualification requirements for position:
Minimum of six months experience in a technical user-assistance role such as a helpdesk
CompTIA’s A+ and/or N+ Certification preferred
Working knowledge of computer hardware and software, with a focus on operating systems (Windows, Mac OS, and Linux) and business application suites
Ability to conduct basic network troubleshooting (in particular; LAN’s), including knowledge of standard network cabling
Associate’s Degree in Computer Science or related field from an accredited university or the international equivalent, or equivalent related experience
Contract length: 26 weeks on / up to 60 days off
Salary: Please contact the agency in regards salary