The International Guest Services Host is a hybrid role of the Guest Services Officer and International Ambassador. The host provides specific language assistance and translation so our non-English speaking guests may understand and enjoy all aspects of their cruise vacation.
As a support role within Guest Services, this position will share many of the same responsibilities as our Guest Services Officers by providing foreign language assistance through front desk operations. The International Guest Services Host will also create and execute hosting opportunities in foreign languages when deemed necessary by the Guest Services Manager.
Although this position is procured specifically to assist our non-English speaking guests, the International Guest Services Host is also expected to assist our English-speaking guests in the same caring manner.
This position will be scheduled throughout the fleet, where the most core language assistance is required. The International Guest Services Host may also rotate around the fleet as needed.
All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s The ROYAL WAY, SQM Policies and Procedures, USPH guidelines, environmental, and safety policies. Each shipboard employee may be required to perform all functions in service various venues throughout the ship.
In accordance with Royal Caribbean International’s philosophy of The ROYAL WAY (Friendly, Passionate, and Committed), each employee shall conduct oneself in a professional and courteous manner. This applies to physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and crew areas.
The International Guest Services Host will assist with the international program throughout all service-related departments onboard the ship. This includes and is not limited to: