Manages the international program onboard the vessel to provide language assistance and translation to non-English speaking guests in order for them to understand and enjoy all aspects of the cruise experience.
All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s The Royal Way, SQM standards, USPH guidelines, environmental and safety policies. Each shipboard employee may be required to perform all functions in various venues and throughout the ship.
In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence , each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guests and in crew areas.
Manages and coordinates the international program throughout all service related departments onboard the vessel. This includes coordinating the distribution of in-stateroom materials and all in-language notices prepared for guests.
Assists guests with translating spoken passages, documents, and other material from one language to another. Provides consecutive or simultaneous translation between languages. As schedule permits visits international guests during dinner to provide assistance.
Prepares all varieties of documents and announcements including the daily Cruise Compass in the five core languages utilizing the professionally translated copy deck. Reviews and ensures the accuracy of all materials distributed to guests.
Attends desk hours in the designated area. Provides a variety of translation and interpretation services for guests requiring language assistance. Answers inquiries, offers suggestions, and provides descriptive literature in various languages pertaining to shore excursions, onboard activities, entertainment, etc. as provided by onboard divisions and Marketing.
Identifies shipboard employees who speak other languages which may be required to assist guests with translation.
Makes announcements in the appropriate core languages over the public announcement system.
Serves as host and/or verbal translator for any type of event or activity with a large number of non-English speaking guests. This includes but is not limited to, the Welcome Aboard Show, Farewell Show, Cruise Staff Cocktail Shows, out island activities, charters, affinity, promotional, and incentive groups, presentations, and various theme night arrangements.
Works closely with the Guest Services staff with all aspects of Customs and Immigration during the embarkation and debarkation process. Conducts individual or group presentations to international guests regarding the arrival and departure procedures. Disseminates information, directs and escorts guests to staterooms and or exits. May provide translation for Customs and Immigration Officers.
Prepares a variety of reports and letters utilizing company's computer system and equipment.
As a member of the Guest Services staff, performs a variety of duties associated with the department, this does not include responsibilities of cash or securities.
Attends meetings, training activities, courses and all other work-related activities as required.
Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.
Minimum experience and qualification requirements for position:
Ability to speak, read and write English, with an additional language mix from four of the following: Spanish, German and French Italian, and Portuguese. A language proficiency test may be required
Customer service experience utilizing multi-languages in a hospitality industry preferred
Proven customer service multi-lingual skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively
Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions
Working knowledge of computers, internet access, and the ability to navigate within a variety of desktop publishing software packages. A skills test may be required
Bachelor’s degree in hospitality management, business administration or related field from an accredited college, university or the international equivalent preferred
Contract length: 22 weeks on
Salary: Please contact the agency in regards salary