In partnership with Department Heads, responsible for the strategic implementation of Shipboard HR processes and procedures across all departments including; Employee Relations, Employee Communication, Training & Development, Coaching & Counselling, Quality of Life and Leadership Training.
Responsible for providing leadership in the area of employee relations; internal guidance and assistance to dept. heads and shipboard managers on HR issues. • Provide an accessible nurturing environment to handle employee relations issues using effective conflict resolution, assist in arbitrating disputes and resolving grievances, while guiding team members towards the correct outcome. • In partnership with Senior Officers, takes a leadership role onboard implementing and sustaining the Viking Universal Service Standards. • Develop, evaluate and modify HR processes, policies and procedures to ensure onboard departments can comply with requirements, as well as ensuring all legal and regulatory requirements are met. • Participate in all investigations related to employee performance or policy violations. • Facilitates employee resignation process including Exit interviews and communication with management where necessary. • Take a leadership role with Senior Officers and shipboard management in the “Quality of Life” of all employees onboard. • Proactively visits and monitors employee work areas to ensure there is a positive work environment and interacts fully with all employees. • Responsible for leadership development onboard including feedback, assessments and training. • Responsible for facilitating all change of department requests as per company procedure. • In partnership with department heads, play a vital role in positively communicating organizational change initiatives, new company policies and procedures that effect shipboard employees. • Ensure confidentiality and discretion of all employee information, including but not limited to: Discipline, investigations and other sensitive information and matters of a private nature. • Represent the HR department in a professional and positive manner.
• Establish a career progression process to be used onboard ensuring transparency, fairness, sufficient skill level and experience. • Active participation in onboard training programs. • Coordinate and be actively involved in special projects and fulfill any other associated requirements as directed by the Director of Human Resources.
Minimum experience and qualification requirements for position:
Bachelor's degree (or foreign equivalent) from an accredited university or college in Human Resources
Min. 3-5 years’ experience as HR Manager, shipboard experience is a must.
Excellent English skills in both writing and speech
Service and detail oriented with a strong guest focus
Strong focus for employee relations and the ability to support crew members with best business practices according to company’s SOP.
Excellent management, organizational and communication skills
Diplomatic, neutral mind-set for disciplinary actions and conflicts in a multi-cultural environment
Flexibility and stress resistance, team player, commitment, positive personality, professional appearance