Human Resources Manager Viking Ocean Cruises

In partnership with Department Heads, responsible for the strategic implementation of Shipboard HR processes and procedures across all departments including; Employee Relations, Employee Communication, Training & Development, Coaching & Counselling, Quality of Life and Leadership Training.

Responsible for providing leadership in the area of employee relations; internal guidance and assistance to dept. heads and shipboard managers on HR issues.
• Provide an accessible nurturing environment to handle employee relations issues using effective conflict resolution, assist in arbitrating disputes and resolving grievances, while guiding team members towards the correct outcome.
• In partnership with Senior Officers, takes a leadership role onboard implementing and sustaining the Viking Universal Service Standards.
• Develop, evaluate and modify HR processes, policies and procedures to ensure onboard departments can comply with requirements, as well as ensuring all legal and regulatory requirements are met.
• Participate in all investigations related to employee performance or policy violations.
• Facilitates employee resignation process including Exit interviews and communication with management where necessary.
• Take a leadership role with Senior Officers and shipboard management in the “Quality of Life” of all employees onboard.
• Proactively visits and monitors employee work areas to ensure there is a positive work environment and interacts fully with all employees.
• Responsible for leadership development onboard including feedback, assessments and training.
• Responsible for facilitating all change of department requests as per company procedure.
• In partnership with department heads, play a vital role in positively communicating organizational change initiatives, new company policies and procedures that effect shipboard employees.
• Ensure confidentiality and discretion of all employee information, including but not limited to: Discipline, investigations and other sensitive information and matters of a private nature.
• Represent the HR department in a professional and positive manner.

• Establish a career progression process to be used onboard ensuring transparency, fairness, sufficient skill level and experience.
• Active participation in onboard training programs.
• Coordinate and be actively involved in special projects and fulfill any other associated requirements as directed by the Director of Human Resources.

Minimum experience and qualification requirements for position:
  • Bachelor's degree (or foreign equivalent) from an accredited university or college in Human Resources
  • Min. 3-5 years’ experience as HR Manager, shipboard experience is a must.
  • Excellent English skills in both writing and speech
  • Service and detail oriented with a strong guest focus
  • Strong focus for employee relations and the ability to support crew members with best business practices according to company’s SOP.
  • Excellent management, organizational and communication skills
  • Diplomatic, neutral mind-set for disciplinary actions and conflicts in a multi-cultural environment
  • Flexibility and stress resistance, team player, commitment, positive personality, professional appearance

Contract length: 4 months on / 2 months off

Salary: 5600$

Necessary documents:
  • CV
  • Passport or ID card
  • Photo
  • Criminal background evaluation
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