HOUSEKEEPER RIVER CATERING

Strategy and planning
Primarily responsible for:
1. Providing the best possible running of the operational organization in the housekeeping, laundry and if available: hairdresser and spa
2. Establishing standard & quality assurance for the concept of hygiene to comply with the hygiene regulations (HACCP)
3. Controlling and supervising the cleaning plan for the entire vessel
4. Assisting in the housekeeping (with own station if necessary) and in the laundry
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Leadership and coordination
Jointly responsible for:
5. Training of supervised crew members in dealing with guests in regards to friendliness, assistance and service
6. Assuring professional cooperation between all departments on the vessel
7. Coordinating and controlling of the working schedule, days off, side duty plans, station- and holiday planning
8. Performing the annual employee feedback qualification in accordance with the Corporate Housekeeper and Hotel Manager
9. Leading and motivating the housekeeping and laundry crew (if available: also, hairdresser and spa crew)
10. Coordinating and controlling of the own working schedule
11. Strictly observing and controlling the pre-defined crew working hours
Processes and procedures
Primarily responsible for:
12. Maintaining personal quality checks in his / her department to ensure the required guest satisfaction
13. Controlling delivery of goods, delivery notes; careful and proper handling and storage of all working material and equipment; creating all inventories in the housekeeping department
14. Controlling the taking over and handing out of external cleaned laundry (if cleaned externally) and uniforms including quality- and order control
15. Enforcing hygiene and impeccable cleanliness in his / her department and the pre-specified appearance in his / her area
Jointly responsible for:
16. Controlling and ordering of cleaning material, equipment and consumables according budget in cooperation with the Hotel Manager
17. Ensuring the careful storage and handling of all equipment (reporting of apparatus and machinery maintenance to avoid unnecessary replacement investments)
Organization and administration
Jointly responsible for:
18. Organizing the pre-opening / closing phase of the vessel
19. Handing out, controlling and taking back uniforms
20. Taking care of plants and flowers in all public areas
21. Proper “turn down” service (if available) with correct distribution of daily programs and gift orders
22. Organizing and conducting daily meetings with the housekeeping team
Communication and representation
Jointly responsible for:
23. Maintaining active communication with guests
24. Ensuring conformity of predefined appearance / uniformity requirements and proper body care of his / her employees
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25. Immediate reporting of special incidents to the Hotel Manager, depending on importance also to the Corporate Housekeeper
Control and reporting
Jointly responsible for:
26. Ensuring compliance with the active and passive information flows in accordance with the organigram
27. Enforcing controlling of the costs and adherence to the budget of the housekeeping department
28. Ensuring continuous monitoring and controlling of the target performance (budget)
Special tasks
Jointly responsible for:
29. Active support of the hotel management
30. Attending all official events on board according to the instructions of the Hotel Manager
31. Participation in the head of department meetings
32. Participation in the crew show (if crew show is foreseen)
33. Supporting talented crew with potential for promotions on board – in agreement with the Hotel