Hotel Stores Manager Crystal Cruises

All duties and responsibilities are to be performed in accordance with Crystal Basics, the company’s
Safety Management System (SMS), STCW requirements, MLC promulgated standards, USPHS guidelines, and environmental regulations. Each shipboard employee may be required to perform all functions in various service venues and throughout the ship.

• To Order Subsistence, Bonded, Consumables, uniforms, linens, flowers, Entertainment supplies, and equipment and all other items as requested for the Hotel Department according to storing plan posted in MXP, freight schedule, and Company safety policies.
• To ensure that items ordered do not exceed ships storage capacity and/or affect ships safety.
• Order stock for Vending Machine in conjunction with the Crew Officer.
• To oversee the cleaning procedures and maintenance of all storerooms and Hotel Stores areas.
• To oversee the daily operation of food, beverage and consumable issuing.
• To ensure that USPH standards are always maintained.
• To process all invoices in MXP.
• To follow up on shortages, credits, and upcoming challenges through constant communication with the corporate Purchasing Department.
• To raise wine requisitions with the Head Sommelier and send it to the Food & Beverage Manager for approval.
• To prepare the ship’s requisitions and in-port purchase orders.
• To organize loadings in conjunction with other departments onboard and according to Company policies, USPH standards, and USCG rules.
• To receive, issue and to spot-check all Hotel related items in store.
• To conduct a full bonded inventory every month.
• To ensure that all Hotel inventory been conducted as per company policy.
• To plan ahead for all upcoming cruises.
• To train, coach, counsel, support and delegate all the Hotel Stores Department Staff.
• Establishes duty schedules of subordinates in accordance with the requirements of the Marine Labor Convention (MLC) 2006.
• Monitors hours of work and rest in accordance with the requirements of MLC 2006 of all subordinate team members; addresses any violations and takes corrective action if required. Reports repeat offenders to Senior Management for further corrective and/or disciplinary action.
• Attends meetings, trainings, and other educational activities as required. Initiates departmental meeting when appropriate and required to identify improvement opportunities and address quality/service concerns.
• Maintains, at all times, a friendly and approachable demeanor, even under pressure, by applying the principles of Crystal Basics.
• Always conducts oneself in a professional and courteous manner when dealing with guests fellow team members and subordinates alike.
• Performs any other operational duties as required.

 

Financial responsibilities for budget, expenses and/or achievement of revenue targets.

• To create orders in accordance within the Freight budget.
• To check invoices for errors, make credit request for spoilage or shortages made by vendors.
• To ensure we receive items according to specification.
• To monitor and control all Hotel Stores inventories.
• To assist in preparing Provisioning plan and Freight budget for upcoming seasons.
• To monitor and control vacation schedules and consequently Travel costs for all Hotel Stores Department Staff.
• Ensures cost containment through proper and accurate requisitioning of supplies required to run a high-quality operation.
• Identifies potential cost reductions and communicates such to Senior Management for consideration.

Safety Responsibilities

• Attends all company mandated safety trainings and safety drills and actively participate in them.
• Actively participates in guest safety drills as required.
• Ascertains that all safety procedures are adhered to in accordance with the company’s Safety Management System (SMS).
• Ensures that proper PPE is used by oneself as well as subordinates where and when required.
• Practices safe lifting techniques as all times.
• Complies with Port Manning duties as required and scheduled.
Other safety duties may be assigned as necessitated by operational requirements.

Team Motivational Responsibilities

• Creates a working environment and team motivation that are conducive to maximum productivity.
• Provides on the job training to subordinates; mentors them to enhance their performance required for career advancement.
• Supports and counsels team members in the event of temporary performance or personal difficulties. Acts as a support to team members if required.
• Ensures that “Buddies” are assigned to newly hired staff.
• Evaluates all subordinates in accordance with company guidelines. Provides performance feedback both positive and negative on an ongoing basis.
• Always leads by example.
• Fosters a Crystal Basics culture to enhance the experience of both guests and fellow team
members and subordinates.