PRIMARY FUNCTION:
Ø Support the Hotel Director in his/her daily administrative duties.
Ø Attend and prepare minutes of Hotel Director’s meetings and Snr
Management meetings.
Ø Prepare all paperwork required for the ship’s clearance in ports and submit it to the Guest Services Manager in timely manner
Ø Handle guest comment cards on board, ensure that all comment cards are
read, sorted and distributed to the department heads for follow up.
GENERAL RESPONSIBILITIES:
Ø Conduct oneself in a professional and courteous manner at all times with guests and shipboard employees.
Ø Greet all guests and crew with a friendly and sincere welcome.
Ø Use a positive and clear speaking voice, taking the time to understand all requests in detail.
Ø Always ‘Look the Part’ by complying with Carnival’s look.
Ø Duties and responsibilities to be performed in accordance with environmental and safety policies.
Ø Maintain proper communication with on board Department Heads and shore
side employees, following the rules of e-mail etiquette.
Ø Attends meetings, training activities, courses and all other work-related activities, as required.
Ø Maintain all information folders (electronic and material), making sure they are always up to date.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Ø Proper timekeeping and following the CCL work time recording standards
(FUNTIME).
Ø Prepare and maintain SMS forms, which fall under the Hotel Director’s responsibility
Ø Attend and take minutes of Crew comment card and QCC meetings
Ø Collect information, back up documentation and prepare special pay reports
(Cake incentive, Paid on Board, Special Pay) and submit it to the paymaster.
Ø Prepare Overtime reports based on the Fun Time report.
Ø Assist MSA/CSA in the crew office with signing on crew and Immigration.
Ø Prepare files and evaluation forms of department heads for the Hotel
Director.
Ø Assist CSA with filing of crew evaluations, performance records, creating new crew files
Ø Handle administrative duties:
o Prepare Birthday cards
o Keep the ship’s phone and beeper list updated
o Organise Pin Awards ceremony, prepare letters and account for the
pins
o Distribute all mail on embarkation day, and distribute the bullet to the
F&B Mgr, HSKP Mgr and HD
o Finalise Hotel Tracking and post it
o Prepare Star Employee of the Month certificates and pay report
o Prepare reference, VIP and wedding letters and wedding comment
cards.
Ø Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the
shipboard employee occupying this position. Shipboard employees will be
required to perform any other job-related duties assigned by their supervisor or management.
PRIMARY FUNCTION:
Ø Support the Hotel Director in his/her daily administrative duties.
Ø Attend and prepare minutes of Hotel Director’s meetings and Snr
Management meetings.
Ø Prepare all paperwork required for the ship’s clearance in ports and submit it to the Guest Services Manager in timely manner
Ø Handle guest comment cards on board, ensure that all comment cards are
read, sorted and distributed to the department heads for follow up.
GENERAL RESPONSIBILITIES:
Ø Conduct oneself in a professional and courteous manner at all times with guests and shipboard employees.
Ø Greet all guests and crew with a friendly and sincere welcome.
Ø Use a positive and clear speaking voice, taking the time to understand all requests in detail.
Ø Always ‘Look the Part’ by complying with Carnival’s look.
Ø Duties and responsibilities to be performed in accordance with environmental and safety policies.
Ø Maintain proper communication with on board Department Heads and shore
side employees, following the rules of e-mail etiquette.
Ø Attends meetings, training activities, courses and all other work-related activities, as required.
Ø Maintain all information folders (electronic and material), making sure they are always up to date.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Ø Proper timekeeping and following the CCL work time recording standards
(FUNTIME).
Ø Prepare and maintain SMS forms, which fall under the Hotel Director’s responsibility
Ø Attend and take minutes of Crew comment card and QCC meetings
Ø Collect information, back up documentation and prepare special pay reports
(Cake incentive, Paid on Board, Special Pay) and submit it to the paymaster.
Ø Prepare Overtime reports based on the Fun Time report.
Ø Assist MSA/CSA in the crew office with signing on crew and Immigration.
Ø Prepare files and evaluation forms of department heads for the Hotel
Director.
Ø Assist CSA with filing of crew evaluations, performance records, creating new crew files
Ø Handle administrative duties:
o Prepare Birthday cards
o Keep the ship’s phone and beeper list updated
o Organise Pin Awards ceremony, prepare letters and account for the
pins
o Distribute all mail on embarkation day, and distribute the bullet to the
F&B Mgr, HSKP Mgr and HD
o Finalise Hotel Tracking and post it
o Prepare Star Employee of the Month certificates and pay report
o Prepare reference, VIP and wedding letters and wedding comment
cards.
Ø Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the
shipboard employee occupying this position. Shipboard employees will be
required to perform any other job-related duties assigned by their supervisor or management.