MUST BE EXPERIENCE IN THIS ROLE TO BE CONSIDERED FOR AN INTERVIEW
The Seating host will report directly to the Restaurant manager and will take charge of seating/welcoming duties in the Colonnade during breakfast and lunch shifts, in addition to the table assignment and seating in the Main dining room during dinner shifts. The seating host will also have the ownership of all duties related to arranging and organizing hosting tables, the RSVP of the hosting tables and all SilverWhere related duties [entering all reservations, assigning the tables in the system, report generating and seating at opening times of the assigned outlets.]
The Seating Host plays an important role in The Restaurant team. They are the face of the restaurant and are the first point of contact. They should be wholly engaged in the operation and seek to speak to every guest on board. Acquiring feedback is very important and gives us the opportunity to create Seabourn Moments or rectify any challenges we come across throughout the cruise.
The Seating Host reports directly to The Restaurant Manager.
Management and coordination of invitations and all tasks related to the assignment of hosting tables.
Management of SilverWhere and reports generated from this system, in addition to compiling and combining the reports to be sent to the office.
90% name recognition, including the acknowledgement of all celebrations.
Responsible for effective and equal distribution of guests among the stations in the Restaurant during seating.
Responsible for daily feedback to the F&B Management.
Welcoming all the guests in the Colonnade for breakfast and lunch shifts and welcoming and assigning the guests to their tables/seats in the Restaurant for dinner.
Responsible for entering all newly gathered guest preferences throughout the cruise into Siebel for future use.
Keeping track of a guest feedback log throughout the duration of the cruise for effective follow-up on guest feedback/complaints. [Also share with GSM]
To be familiar with and execute the Seabourn HESS-MS appropriate to their position.
Minimum experience and qualification requirements for position:
High School Diploma or equivalent
2-3 Years experience is required in a similar position in a 5 star establishment. Cruise Line experience preferred
Professional and well-presented appearance Outgoing personality
Excellent language skills
Fast and accurate computer skills
Basic F&B knowledge
Ability to deal with pressure and difficult guests
Excellent ability for name recognition
Excellent knowledge of SilverWhere [Training will be conducted on board] Effective planner and organizer
Contract length: 4 months on/2 months off
Salary: Please contact the agency in regards salary