MUST BE SHIP EXPERIENCED TO BE CONSIDERED FOR INTERVIEW
Assists all guests with any service issue, queries and complaints, as well as providing general ship, port, tour and travel information. Meet or exceed guest expectations on every occasion.
Guest relations come first and it is the duty of the GSS to make effective decisions during work and report all their findings to the GSM. The ability to demonstrate efficient decision-making and effective communication with their supervisor and assigned crew is needed. The GSS also has the ability to create Seabourn Moments by listening to the guests and informing all departments of any special occasions that they might be celebrating.
The Guest Service Specialist reports directly to the Guest Service Supervisor supported by the Guest Service Manager.
Provide guests with general ship, port and tour information; become knowledgeable concerning all facets of shipboard organization and services, ports of call and shore excursions.
Process all passengers at embarkation/registration according to the embarkation SOP. This includes collecting passports.
Liaise with other departments on any suite issues, changes or other requests.
Manage Restaurant invitations and reservations.
Handle administrative services and communication services (copy, scanning, mail, fax, phone, etc.) for guests.
Receive lost and found items and log according to SOP.
Maintain a working float for the cashing of passenger travelers checks, currency exchange.
Cash float to be balanced daily with Chief Purser.
Ensure that all passenger complaints received at the “Seabourn Square” are either settled immediately or referred to the Guest Service Manager or Supervisor for follow up.
Prepares guest lists, party invitations, gift order printing and special notes from the Ship’s management to the guests.
To be familiar with and execute the Seabourn HESS-MS appropriate to their position.
Learn and address guests by name as per SOP.
Maintain the Seabourn Square in a comfortable manner ensuring all aspects of the Seabourn Square and surroundings are kept up to standard.
Update Siebel with guest preferences and complaints.
Minimum experience and qualification requirements for position:
• Hotel School Diploma or similar preferred
• Fluent English, written and spoken and good knowledge of one other (foreign) language, I.e. Spanish, German, French, Italian, etc
• 2 years front desk experience in a 5 star establishment. Cruise line experience preferred
• Patient, tactful and courteous; able to work under pressure
• High level of integrity
• Maintain confidentiality of all communications whether written, email, fax or telephone. Pleasant Personality and always well groomed
• Excellent Communication skills
Contract length: 4 months on/2 months off
Salary: Please contact the agency in regards salary