An opportunity has arisen for a Guest Services Assistant to join Telecommunications department in Jumeirah Beach Hotel. The main duties and responsibilities of this role:
Answer incoming calls from external lines and internal extensions; connect the calls to the right extension/guest rooms as requested in prompt and professional manner.
Record wake up calls as requested by the guests, feed the wake up calls in the system and ensure the wake calls have been given by the system on time.
Give manual reminder wakeup call within five minutes of the system wake up call to ensure the guest is awake.
Follow up on the unanswered wake up calls; refer to the Concierge and Duty Manager and ensure the room is checked and wakeup call is given.
Handle guest faxes when the business center is closed during night.
Handle guest and admin messages
Handle telephone call requests from in-house and non-resident guests using house phones and ensure the call has been charged correctly as per the current telephone tariff.
Answer emergency calls and follow the departmental emergency procedures.
Answer general guest enquiries about the hotel and facilities, daily events and functions taking place.
This position offers a competitive salary and package which includes; fully furnished shared accommodation, free transport to and from your place of work, uniform, laundry services, meals during working hours, flight allowance every 2 years, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B outlets and reduced hotel rates.