This position is responsible for deterring and/or effectively responding to shipboard incidents involving violations of the Guest Conduct Policy or other shipboard incidents as required by the Master. Reporting to the Security Officer (or equivalent position on Celebrity ships), the GSS will provide a highly visible security presence, that enhances the overall guest vacation experience by reducing the frequency and/or severity of incidents. Is an active member of the ship’s crew, participating in training opportunities to elevate their level of awareness, ability and willingness to contribute to the security of the ship.
All duties and responsibilities are to be performed in accordance with Royal Caribbean and Celebrity brand standards, SQM standards, USPH and HACCP guidelines, environmental, and safety policies.
Patrol public spaces, observe and provide assistance and guidance to guests, quickly defuse issues and conflicts involving guests, or guests and crew, maintain a high level of visibility and provide the required presence to deter and prevent escalation of incidents. Carry out duties in a manner that provides reassurance and creates a “secure atmosphere” for guests. Enforce the Guest Conduct Policy and actively assist ship’s management in conflict resolution. Respond and preserve evidence at an incident “scene,” interview and prepare reports for incidents. Assist in crowd management, as needed, as well as train relevant departments in security techniques, crowd management and conflict resolution.
1. Establishes the visibility of shipboard security through patrolling indoor and outdoor areas, interacting with guests to ensure their security and compliance with reasonable standards of conduct. Responds promptly and effectively to calls for assistance.
2. Evaluates situations quickly to determine the appropriate security response and takes decisive action to address incidents, consistent with policy. Principally relies on effective communication and conflict resolution skills, but is able to utilize physical control and restraint techniques, when necessary, to control escalating or dangerous situations.
3. Works closely with other shipboard components to raise the awareness and importance of security and to integrate guest security in each department’s daily activities.
4. Participates in the resolution of incidents, including conducting interviews, writing reports, assist the Chief/Security Officer to recognizing and preserving evidence, controlling crowds, complementing the experience of Security Officers and Staff Captains, training, and performing other security-related duties that enhance the guest vacation experience of guests.
5. Familiarization with the screening equipment operation as well as procedures of the Gangway operation is required from the GSS although this will not be their primary function. In times when a surge in access control security will be required (increase in threat level or other operational needs) the GSS team will be a valuable asset to the Security Officers team.