To provide passenger with friendly, personalized front-desk service, 24 hours a day in a manner consistent
§ Process all guests at embarkation/registration according to the embarkation
SOP. This includes, check-in, collecting passports and other documents. Issue
boarding cards to each guest embarking.
§ Maintain a working cash flow for the cashing of guest travellers checks,
collecting payments, etc. This fund has to be balanced daily. Receipts are to be
submitted to the Night Auditor for processing. Shortages are the responsibility of
· Process guest credit-card vouchers for eventual settlement of their voyage
· Ensure that all guest complaints received at the Reception Desk are either
settled immediately or referred to the relative party for follow up. Guest to be
promptly advised of all actions taken.
· Become knowledgeable concerning all facets of shipboard organization and services,
ports of call and shore excursions.
· Receive and inventory lost and found items. Inventory of found items has to be
completed in a presence of person submitting them and both parties sign inventory
log. Maintain a log of all found items and reports of lost items.
§ Ensure that the Reception area is kept in a presentable, clean and orderly manner
at all times
§ Prepares the Berthing list, Guest lists, Party invitations, Gift Orders and special notes
from the Ship’s management to the guests
§ Personalize commemorative certificates for all passengers and arrange for
§ Active participation in onboard training programs.
Additional duties, not mentioned here, will be expected as per management request