Front of House Services Manager - Jalesh

Overall responsible for the dining and beverage product delivery, training , standards, revenue and cost management, food safety and cleanliness of all related areas, innovation and succession of management and middle management. Leading the FOH Services team in wowing and serving our guests and achieving the highest level of customer service, product consistency, and profitability in line with the Jalesh Values, and overall commercial, operational, and human resources strategy.

Guest Satisfaction
• Ensures that the overall FOH product quality are met or exceeded by regularly developing, implementing, and participating in regular Food & Beverage Operations inspections.
• Constantly monitors and promptly resolves all issues that affect shipboard FOH Operations and guest cruise experience. Managing guest flows, walking the floor and engaging in overall enhancements.
• Consistently reviews all sources of Guest feedback to identify trends and issues; takes prompt action to ensure that the team delivers to expectations.

Product Delivery & Effectiveness
• Directs the day-to-day operational efficiency of the FOH Operations Team in collaboration with the Culinary Operations Team and shoreside team. Constantly oversees the activities, assignments, and projects of their management team.
• Ensures crewmembers adhere to all Hotel Policies & Procedures to achieve total guest satisfaction in a clean, safe, and healthy environment.

Development & Planning
• Constantly analyzes current processes to identify areas for improvement and increased operational effectiveness; develops long-term strategies to increase the onboard FOH department's operational effectiveness.
• Regularly reviews manning levels and the departmental organizational structure; develops innovative proposals that optimize the use of resources and decrease costs.

Revenue Management
• Responsibly oversees the financial performance of all revenue-generating areas within the FOH Operations department in line with Company targets and guidelines.
• Consistently guides their team in promptly adjusting and improving revenue- generating programs in line with Company standards and policies.

Staff Development & Management
• Knows team’s role descriptions, delivers them to direct reports (new joiners, returning officers, and promoted officers), and communicates clear expectations based on each role description.
• Promptly completes performance appraisals that are fair, objective, and accurate measurements based on observed behavior.

Cost Management
• Carefully monitors costs, expenditures, and inventory for FOH Operations Department and achieves targets within established budget.

Corporate Culture
• Demonstrates commitment to the Company’s values, beliefs, goals, and initiatives.

Communication
• Clearly, promptly, and reliably communicates Company policy and strategy to the FOH Operations Team

Safety & Compliance
• Ensures compliance with Hotel Policies & Procedures, Fleet Regulations, and other applicable internal, external, and governmental regulations at all times.
• Ensures that all issues found during internal and external audits are appropriately and timely addressed, and thoughtfully coordinates plans to prevent repeat occurrences.
• Maintains current, accurate knowledge of public health standards and ensures the department's compliance. Promptly coordinates onboard resources and the response in case NoV, H1N1, or other outbreak situations necessitate increased sanitation levels.

 




Minimum experience and qualification requirements for position:
  • Educated to Degree Level
  • Minimum 5 years in a senior Hotel Operations Position
  • Fluent in written and spoken English

Contract length: 4 months on / 2 months off

Salary: Please contact the agency in regards salary

Necessary documents:
  • CV
  • Passport or ID card
  • Photo
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