BASIC PURPOSE: The Floor Supervisor is responsible for the dedicated supervision of Stateroom Stewards and Assistant Stateroom Stewards.
HIS/HER RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
Ensure staterooms and stateroom bathrooms are cleaned as per company’s standards
Compliance with all housekeeping college procedures as set out in college manual and hotel ops website.
Compliance with all USPH regulations as set out in the VSP manual.
Brief Stateroom and Assistant Stateroom Stewards on scheduled duties and daily tasks ensuring follow up of all tasks are completed to standard in a timely manner.
Ensure that all information and special requirements regarding staterooms for embarkation and cruise days are passed on and followed up by Stateroom Stewards and Assistant Stateroom Stewards.
Continual inspections of assigned stateroom sections including corridors and lockers to ensure all are maintained to a high cleanliness standards.
Continual inspections of Stateroom Steward pantries to ensure standards and procedures are followed as per USPH regulations.
Continual inspections of assigned stateroom sections to ensure maintenance issues are reported and followed up in a timely manner.
Completion of work orders and update of the hotel maintenance report on a daily basis.
Liaison with VIP guests and suites guests on a daily basis to ensure all needs are met.
Continual training and guidance of Stateroom and Assistant Stateroom Stewards in procedures and company standards.
Ensure that Stateroom Stewards are supplied with the equipment and items required to complete daily routine and tasks.
Complete performance reviews and procedural paperwork for Stateroom Stewards and Assistant Stateroom Stewards.
Completion of ratings charts for Stateroom Stewards weekly performance
Contribute to management meetings when required and communicate and cooperate fully with management team.
Perform other duties related to stateroom supervision as directed by the Housekeeping Manager and Senior Housekeeping Management.
Extend appropriate greeting to all guests and crew at every opportunity.
Apply hospitality standards at all times in guest and crew areas.
Follow all safety regulations (boat drills, door stopper policy etc.) during the course of duty.
Follow all environmental, USPH and HESS - MS procedures as applicable for position.
Follow up Time and Attendance policy.