Directs all housekeeping functions for guest areas, public areas and associated activities throughout the vessel by performing the duties described below, both personally or through subordinate managers and supervisors.
All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s Gold Anchor Standards, SQM standards, USPH guidelines, environmental, and safety policies. Each shipboard employee may be required to perform all functions in various food and beverage service venues throughout the ship.
In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence , each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions guests or fellow shipboard employees and/or in the presence of guest contact and crew areas.
The housekeeping function is responsible for maintaining the staterooms, corridors, horticultural areas, ice stations and service lockers. In the absence of a Facility Manager onboard the vessel, the housekeeping function is expanded to include all indoor and outdoor public areas including the pool and whirlpool areas.
1. Directs the overall housekeeping function onboard the vessel. Oversees the assignment duties, responsibilities and workstations to employees. Observes and evaluates employees and work procedures to ensure quality standards and service is met.
2. Approves personnel actions such as new hire requests and discharges, to ensure proper staffing. Provides final approval for overtime needs.
3. Mentors, develops and provides on-the-job training to subordinates to strengthen their current performance and preparation for future advancement.
4. Reviews financial transactions and monitors budget to ensure efficient operation, and to ensure expenditures stay within budget limitations. Constantly reviews current operating procedures for revenue-enhancement opportunities. Reviews for final approval requisition estimates for product replacements, supplies, purchases, etc.
5. Maintains cleaning cost at reasonable levels without affecting quality and standards.
6. Reviews and approves the requisitions from the various workstations. Requires the items be requisitioned in correct quantities, within acceptable time frames and in accordance with established control procedures. Conducts workstation spot checks to ensure items are correctly stored to and utilized to minimize waste.
7. Implements Royal Caribbean International’s Gold Anchor Standards for the housekeeping function with specific attention to consumable and replaceable items.
8. Reviews outside audit findings and performs regular self-audits. Reviews outcome with subordinate management, and implements and ensures compliance with audit recommendations.
9. Oversees all housekeeping presentations, activities and quality in all venues. Observes preparation to ensure quality standards are met. Oversees the care and maintenance of all equipment, props, supplies, etc. Oversees all special events conducted onboard the vessel requiring the housekeeping staff.
10. On a regular basis, meets with subordinate supervisors and staff, to review the requirements of the day’s housekeeping schedule, international and disabled guest requirements.
11. Disseminates any other company related correspondence, notices, policies, procedures, etc. Reviews schedule to estimate time requirements to ensure speed and efficiency. Meets with function managers and/or staff to review guest comments to implement revisions and improvements.
12. Monitors at all times USPH procedures for sanitation and cleanliness and monitors workstations and staff for adherence to those procedures. Enforces and follows USPH cleaning procedures for all assigned areas and related equipment.
13. Confers with ship management to plan and integrate all departments and product offerings to enhance the guest experience through stateroom consumable items, food, beverage, shore excursions, gift shops, etc.
14. Investigates and resolves housekeeping quality and service complaints in a timely fashion, and always with a view to exceeding the expectations of our guests.
15. Attends meetings, training activities, courses and all other work-related activities as required. Where appropriate, initiates meetings to address and resolve quality concerns and to continuously identify improvement opportunities.
16. Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.