The Documentation Purser is to ensure that all Immigration and Customs regulations are followed and that all documentation required by various Port Authorities/Agencies is in proper order. This position is also responsible for coordinating the ship clearance in the various ports of call.
1. This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest. 2. Participates in the embarkation process by collecting immigration documentation such as passports, Alien Resident Cards (ARC), etc. to determine validity of documents. Refers unusual documentation to Assistant Hotel Director and/or Port Agent for final approval or denial. 3. Audits immigration information entered in computer system by pier staff. Collects missing information by directly contacting guests. 4. Prior to sailing, prepares departure manifests and forwards to appropriate immigration officials and shore side personnel. Ensures all documentation is prepared accurately and according to regulation to avoid fines. Informs management of discrepancies that may delay clearance. 5. Prior to arrival, prepares arrival manifest and forwards to appropriate immigration officials and shore side personnel. Ensures all documentation is prepared according to regulations, and accurately to avoid fines. Informs management of discrepancies that may hinder the process. 6. Meets port agents and customs and immigration officials at the gangway at all ports to deliver documentation to clear the ship. Maintains a professional working relationship with port agents and customs and immigration officials. 7. Receives completed Landed Goods Advice (LGA) with appropriate disposition instructions in accordance with customs procedures. 8. Prepares a variety of reports and letters utilizing personal computer system and equipment.
9. Maintains current working knowledge of customs and immigration regulations and procedures. 10. Understands the Safety & Quality Management Program, and his/her responsibilities in the Safety Organization according to the Emergency plan and Station Bill. Must be available, capable and ready to act in the event of an emergency. 11. Is aware of, and/or acquires the necessary knowledge to comply with the ship’s standard operation, in order to assist guests with inquiries. 12. Attends meetings, training activities, courses and all other work-related activities as required. 13. Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management. Financial Responsibilities Financial responsibilities for budget, expenses and/or achievement of revenue targets. • This position is responsible for direct cost containment through the proper preparation of manifests. • Maintains a cash float and handles guests’ cash payments. • Must be familiar with dual controls set forth in the cash handling areas of the SQM policy. Motivational Responsibilities People management responsibilities to ensure optimal performance of the function. • This position does not have supervisory responsibilities. Qualifications Minimum hiring, language and physical requirements to perform the job.
Minimum experience and qualification requirements for position:
Minimum of two years experience in an upscale hotel, resort or cruise ship.
Superior customer service, interpersonal, conflict resolution and oral communication skills
Ability to operate basic office equipment, including telephones, computers and copy machines
Working knowledge of computers, internet access, and the ability to navigate within a variety software packages such as Fidelio, Excel, Word, and PowerPoint.
Contract length: 8 months on / 2 months off
Salary: Please contact the agency in regards salary