• Commit to the Company’s Core Values – flawless execution, dedication to family & community, spirit of entrepreneurship, financial excellence and environmental stewardship.
• Assume personal responsibility for safety and NCLH’s impact upon the environment.
• Ensure smooth Clearance for all crew in accordance with advised Port requirements and OCI / RSSC policies
• Ensure accurate financial reporting of crew accounting, maintenance of crew systems and payroll compliance in accordance with OCI / RSSC policies
• Facilitate information flow to Department Heads, Shipboard Management and OCI / RSSC Corporate
• Liaise closely with Training & Development Manager / HR Manager on board to ensure good relations are maintained and information is shared between all on board.
• Guest Experience
o Demonstrates a genuine concern for guests’ wellbeing at all times
o Pro-active approach to problem solving
• Crew Experience
o Demonstrates a genuine concern for crew's wellbeing at all times
o Pro-active approach to problem solving
o Treats crew members as the internal customer
• Operational and Administrative
o Ultimately Responsible for all operations within the Crew Office.
o Supervise, train and guide Second Purser Crew and Crew Administrator.
o Audit Crew Administrator and Second Purser Crew floats.
o Responsible for ships clearance for all crew related matters.
o Arrange visas with port agents for crew sign offs.
o Attend ship's clearance taking care of all crew related issues with agents and authorities.
o Arrange transportation and hotel for sign off crew members with port agent.
o Preparation of 19.13.20 Crew Port Cost Summary for Chief Purser.
o Crew departure tasks with exception of sending / distribution of crew manifests & movement.
o Sign on crew members.
o Import ICS crew sign ons in to Fidelio using import module.
o Ensure all Sign on procedures are completed correctly after sign on.
o Sign Crew Off.
o Ensure all Sign off procedures are completed correctly after sign off.
o Schedule and lead the sign off briefing.
o Escort crew through the terminal in US ports.
o Assist crew with payroll queries during crew office hours.
o Process all FOB requests, ensuring correct criteria etc.
o Authorize passports to crew with Department head's authority.
o Review weekly Ops list for Shore side HR – research reasons for under / over budget with department heads and report to GM / shore side.
o Send Ops list to shore side.
o Vacation schedule – send out, collate comments, requests etc. and communicate with shore side HR.
o Crew Cabin Assignments.
o Participate in crew cabin inspection.
o OCI Uniform requisitions for replacement uniforms and ensure all parameters are met etc.
o Weekly audit of MXP data entry.
o Weekly audit of Fidelio entry.
o Attend Ships Hotel Operational Meetings.
o Crew Welfare Treasurer.
• Finance
o Ultimately responsible for the Entire Payroll process.
o Activate crew payroll contracts in MXP.
o Maintain hard copies of crew contracts.
o Review expense Reports prepared by Second Purser Crew prior to requesting Chief Purser signature.
o Verify US taxes have been deducted for all US residents on payroll by comparing to MXP tax report for those with SS #s.
o Make any position changes in MXP for OCI Crew on payroll.
o Pay sign off crew and close payroll contracts.
o Double check Crew sign off dates to payroll ending dates and ensure the sign off pay calculation is correct.
o All bank wire paperwork.
o All bank Account information in MXP.
o All bank wires – set up, approval and balancing mid and eom reports in MXP.
o All Administration in Travel Ex website for mid month wires.
o Run & Balance all Mid and EOM reports.
o Check the balance of Payroll Journal Entry to Additions & Deductions Sheet.
o Double check the 12 months contract paid onboard in the current month.
o Check the active employees report in MXP to the crosstab and crew lists.
o Balance cash advance to actual cash after sign offs, Mid and EOM cash advances.
o Fidelio onboard account charges deduct from Fidelio and balanced to MXP.
o Prepare EOM payroll package and obtain Chief Purser signature.
o Ensure all payroll packages are retained / destroyed in accordance with the retention policy
o Administer Crew time and attendance system.
o Sell foreign currency to crew.
o Ensure all Sign on procedures are completed correctly after sign on.
o Sign Crew Off.
o Ensure all Sign off procedures are completed correctly after sign off.
o Schedule and lead the sign off briefing.
o Escort crew through the terminal in US ports.
o Assist crew with payroll queries during crew office hours.
o Process all FOB requests, ensuring correct criteria etc.
o Authorize passports to crew with Department head's authority.
o Review weekly Ops list for Shore side HR – research reasons for under / over budget with department heads and report to GM / shore side.
o Send Ops list to shore side.
o Vacation schedule – send out, collate comments, requests etc. and communicate with shore side HR.
o Crew Cabin Assignments.
o Participate in crew cabin inspection.
o OCI Uniform requisitions for replacement uniforms and ensure all parameters are met etc.
o Weekly audit of MXP data entry.
o Weekly audit of Fidelio entry.
o Attend Ships Hotel Operational Meetings.
o Crew Welfare Treasurer.
• Finance
o Ultimately responsible for the Entire Payroll process.
o Activate crew payroll contracts in MXP.
o Maintain hard copies of crew contracts.
o Review expense Reports prepared by Second Purser Crew prior to requesting Chief Purser signature.
o Verify US taxes have been deducted for all US residents on payroll by comparing to MXP tax report for those with SS #s.
o Make any position changes in MXP for OCI Crew on payroll.
o Pay sign off crew and close payroll contracts.
o Double check Crew sign off dates to payroll ending dates and ensure the sign off pay calculation is correct.
o All bank wire paperwork.
o All bank Account information in MXP.
o All bank wires – set up, approval and balancing mid and eom reports in MXP.
o All Administration in Travel Ex website for mid month wires.
o Run & Balance all Mid and EOM reports.
o Check the balance of Payroll Journal Entry to Additions & Deductions Sheet.
o Double check the 12 months contract paid onboard in the current month.
o Check the active employees report in MXP to the crosstab and crew lists.
o Balance cash advance to actual cash after sign offs, Mid and EOM cash advances.
o Fidelio onboard account charges deduct from Fidelio and balanced to MXP.
o Prepare EOM payroll package and obtain Chief Purser signature.
o Ensure all payroll packages are retained / destroyed in accordance with the retention policy
o Administer Crew time and attendance system.
o Sell foreign currency to crew.