Crew Manager Marella

Essential Duties and Responsibilities

Operational

• Help develop, implement and deliver training programs within the organization.
• Plan the implementation and facilitation of crew activities and events
• Oversee production and distribution of training materials and other resources to ensure that operations are managed within authorized budgets
• Produce appropriate feedback to Hotel Director and all BSSL departments regarding service standards and training (both required and delivered)
• Facilitate actions and appropriate response regarding Crew Welfare/Wellbeing issues
• Liaise with Crew Purser and BSSL operations concerning crew rotations and pertaining to available berthing
• Liaises with Heads of Departments and crew to monitor implementation and effectiveness of training
• Commit to the company training philosophy and reinforces the same to all company personnel through regular engagement and verbal testing of the crew during rounding
• Provide appropriate feedback to the company regarding all matters T&D for the purpose of improving the training programs
• Record and update training documents and file necessary paperwork to record all trainings for auditing
• Maintain crew training facilities/rooms and associated equipment, either stationary or portable
• Facilitate accurate information flow to senior on board management concerning any crew welfare or wellbeing issues
• Chair the Crew Welfare Committee, ensuring that it is conducted in a business-like manner and is suitably represented by all departments
• Schedule the CWC meeting, set the agenda, record and disseminate the minutes of the meeting and ensure timely and appropriate follow up via on board Management
• Develop, implement and manage crew recognition programs. And confer with department heads to arrange appropriate rewards in line with current on board directives and programs
• Assign cabins for all sign-on crew
• Maintain an updated full cabin assignment list for all the ship and distribute as required on a cruise-by-cruise basis
• Provide timely communiqués for on board Hotel Management regarding training issues
• Update crew notice boards with current, relevant news and information
• Arrange crew social events, excursions, etc., encouraging the involvement of department heads in crew welfare and relaxation opportunities
• Produce an informative and entertaining monthly crew newsletter, encouraging contributions from management and crew
• Distribute copies of crew newsletter to crew and crew common areas
• Welcome crew during sign on, issue appropriate paperwork and handouts (Welcome aboard booklet, pin, cabin keys, name badges, etc.) in conjunction with Crew Purser
• Organize the necessary arrangements for the Department Heads or assigned department representative to meet and greet their new sign on crew
• Conduct regular audits and inspections of crew areas (with or without other departmental managers) on behalf of the crew, to check for cleanliness, health and safety issues, non-working items, or missing items
• Complete an End of Cruise report and distribute as per Apollo/BSSL directive
• Learning Management System Administration
• Assist crew members and managers with navigating within their profile
• Assist HODs in preparing training schedule for all BSSL departments for service and on the job trainings
• Assist HODs in preparing attendance list for each training and track training attendance in LMS
• Filter and communicate weekly LMS Course report of training topics and attendance for all BSSL departments, including mandatory Departmental training courses
• Spot check that all crew are assigned within the hierarchy and to follow up with HODs for pending ones

Safety Responsibilities

• Maintain a safe and sanitary environment for all guests and crew members
• Follow proper procedures and instructions at all times to prevent damage of any kind to ship or company property
• Know and comply with Shipsan, the European sanitation program, and United States Public HealthRules and Regulations pertaining to assigned working area
• Participate in safety drills as required.
• Comply with Marella Cruise Safety and Pollution Prevention Program
• Comply with Marella Cruise Operating Procedures Resources