Crew Manager Marella

Operational
 Help develop, implement and deliver training programs within the organization.
 Plan the implementation and facilitation of crew activities and events.
 Oversee production and distribution of training materials and other resources to ensure that operations
are managed within authorized budgets.
 Produce appropriate feedback to Hotel Manager and all BSSL departments regarding service standards
and training (both required and delivered).
 Facilitate actions and appropriate response regarding Crew Welfare/Wellbeing issues.
 Liaise with Crew Purser and BSSL operations concerning crew rotations and pertaining to available
berthing.
 Liaises with Heads of Departments and crew to monitor implementation and effectiveness of training.
 Commit to the company training philosophy and reinforces the same to all company personnel through
regular engagement and verbal testing of the crew during rounding.
 Provide appropriate feedback to the company regarding all matters T&D for the purpose of improving
the training programs.
 Record and update all training on the Apollo/BSSL HR System (if available).
 Record and update training documents and file necessary paperwork to record all trainings for auditing.
 Maintain crew training facilities/rooms and associated equipment, either stationary or portable.
 Facilitate accurate information flow to senior on board management concerning any crew welfare or
wellbeing issues.
 Chair the Crew Welfare Committee, ensuring that it is conducted in a business-like manner and is
suitably represented by all departments.
 Schedule the CWC meeting, set the agenda, record and disseminate the minutes of the meeting and
ensure timely and appropriate follow up via on board Management.
 Develop, implement and manage crew recognition programs. And confer with department heads to
arrange appropriate rewards in line with current on board directives and programs.

Assign cabins for all sign-on crew.
 Change cabin assignments when necessary.
 Maintain an updated full cabin assignment list for all the ship and distribute as required on a cruise-bycruisebasis.
 Provide timely communiqués for on board Hotel Management regarding training issues.
 Update crew notice boards with current, relevant news and information.
 Arrange crew social events, excursions, etc., encouraging the involvement of department heads in crew
welfare and relaxation opportunities.
 Produce an informative and entertaining monthly crew newsletter, encouraging contributions from
management and crew.
 Distribute copies of crew newsletter to crew and crew common areas.
 Welcome crew during sign on, issue appropriate paperwork and handouts (Welcome aboard booklet,
pin, cabin keys, name badges, etc.) in conjunction with Crew Purser.
 Assist the Crew Purser whenever possible.
 Organize the necessary arrangements for the Department Heads or assigned department representative
to meet and greet their new sign on crew.
 Conduct regular audits and inspections of crew areas (with or without other departmental managers) on
behalf of the crew, to check for cleanliness, health and safety issues, non-working items, or missing
items.
 Follow up on required repairs and maintenance.
 Record results of each inspection.
 Conduct regular audits and inspections of customer service areas (with or without other departmental
managers) to check company customer service standards are being met.
 Record results of each inspection.
 Comply an End of Cruise report and distribute per Apollo/BSSL directive.