Provides a personalized guest service experience, where the anticipation of guest needs and expectations are executed in a timely manner. The Concierge is to be instrumental in creating guest experiences and executing service that is second to none. Consistently engage in conversation, relying a professional disposition and personality. The Concierge position encompasses strong communication and organizational skills, essential problem-resolution skills, and active listening skills for all concerns relating to guest concerns and Concierge Services.
Coordinates guests’ special, out-of-the-ordinary requests for onboard services under the
direction of the Guest Relations Manager.