Cabin Steward Oceania

Essential Duties and Responsibilities

Operational

 Responsible for the cleanliness of all guest staterooms/ suites in assigned section.
 Responsible for a station of approximately twenty+ Guest staterooms/suites.
 Provide personal assistance to guests and aim to exceed their expectations.
 Be friendly and helpful to all guests in assigned section and all other areas.
 Meet guests in assigned section on embarkation day.
 Provide introduction and greet guests boarding in assigned suites during embarkation period.
 Explain features of the cabins such as TV/DVD/INET, minibar, safe, room service system, laundry service and other services provided.
 Handle all linen for the daily operation.
 Use chemicals in safe, responsible and cost effective way
 Take care of the necessary exchange in the ship laundry.
 Takes care of guest personal laundry requests.
 Strip and re-cover beds according to set schedule and standards.
 Restock the Mini-Bars, complimentary soft drinks, water.
 Replenish supplies such as drinking glasses, stationary, ice and all other amenities.
 Report and follow up all defective equipment, fixtures and supplies.
 Cooperate with the Butler (in Butler suites) in order to create a positive atmosphere for the guests.
 Ensure the cleanliness of the staterooms, by working with the Assistant Steward/Stewardess.
 Monitor and assist the Assistant Steward in appearance and performance.
 Report any deficiencies to the Chief Housekeeper/ Assistant Chief Housekeeper.
 Handle all equipment in assigned section safely (vacuum cleaner, stewardess cart, etc.)
 Ensure personal appearance, personal hygiene, and uniform are in accordance with company rules and regulations.
 Possess knowledge of United States Public Health Rules and Regulations pertaining to assigned area.
 Assure compliance with USPH Rules and Regulations.

Training & Development

 Attend all meetings, training activities or classes related to assigned position as required.
 Conduct training sessions for Assistant Stewardess.

Financial

 Take good care of equipment, chemicals and linen
 Ensure tasks are completed within assigned working hours.
 Consult with Chief Housekeeper if overtime hours are required.
 Minimize operating expenses without affecting product standards delivered to the guests.
 Conduct inventory checks when required.

Safety Responsibilities

 Be in possession of valid STCW certificates.
 Possess familiarity with the vessel layout in terms of safety and security.
 Have a full understanding of ship rules and regulations (SMS).
 Participate in all required safety drills/training.
 Ensure that all safety procedures are followed.
 Follow the Ship Rules & Regulations.
 Maintain a safe and sanitary environment for all guests and crew members.
 Follow proper procedures and instructions at all times to prevent damage of any kind to ship or company property.

Resources

 Possess knowledge of operational manuals including SMS, VOM, USPH, HKOM as provided by HK
Management
 Instructions/explanations provided by Chief HK, Assistant CHK.

Other Duties and Responsibilities

 Ensure confidentiality when handling sensitive information.
 Achieve the primary objectives of the position and comply with the above-mentioned accountabilities in a timely and efficient manner in accordance with ICS policies.
 Project a favorable image of the company, promote its aims and objectives, and foster and enhance public recognition and acceptance of all its areas and endeavors.
 Comply with the safety and pollution prevention regulations and operating procedures at all times,
participating in all relevant meetings and training sessions.
 Participate in all mandatory training without excuse.
 Perform all other duties as requested by shipboard management or shore side