To ensure guests satisfaction through the delivery of a quality and consistent in-suite service. The cleanliness of all Guest’s staterooms in his/her respective section, including passageways as per the Company’s Standards.
Responsible for a station of approximately twenty Guest staterooms. Provides personal assistance to Guests and aims to exceed their expectations. Must be always friendly and helpful, to all Guests regardless if they are or are not in your section. On embarkation day, must meet Guest’s in the assigned section, assist them entering the suites and perform the Welcome introduction as per HKOM. Handle all the linen necessary for the daily operation taking care of the necessary exchange in the Ship’s Laundry. Takes care of Guest’s personal laundry requests, taking it to and from the laundry and presents laundry bill to the Guests (charged to Guest account). Stripping and re-covering of beds as per set schedule and standards. Must re-stock the Mini-Bars, complimentary soft drinks and water and fruits (RSSC only). Must replenish supplies such as drinking glasses, stationary, ice and all other amenities. Must report and follow up all defective equipment, fixtures and supplies. Must fully cooperate with the Butler (in Butler suites) in order to create a positive atmosphere for the guests. Must ensure the cleanliness of the staterooms, coordinating with the Assistant Steward/ess the various daily cleaning tasks. Responsible for work, conduct, appearance and performance of Assistant Steward: must report any deficiencies to the Chief Housekeeper. Responsible for safe handling of equipment in the section: vacuum cleaner, stewardess cart, etc. Ensures personal appearance and personal hygiene and uniform are at all times in accordance with the Company’s Rules and Regulations. Must be knowledgeable and comply with the United States Public Health Rules and Regulations pertaining to his/her working area at all times.
Minimum experience and qualification requirements for position:
Requires a minimum of 3 years as a chamber-person (Quality Hotels or Cruise Ships). Standard High School education