The Cabin Steward ensures the cleanliness of all guest cabins in assigned section, as well as the corridors and surrounding areas, in accordance with company standards.
Essential duties and responsibilities
Operational
• Maintain cleanliness of specified guest cabins in an area assigned by Chief Housekeeper.
• Maintain cleanliness of corridors and lockers in area surrounding assigned cabins.
• Escort guests to their cabin on embarkation day, carry hand baggage for them, and explain cabin amenities and layout.
• Assist with luggage delivery to guest cabins on embarkation day.
• Greet guests in assigned section on the first evening, and explain cabin services provided, duty hours, and other services available.
• Provide personal assistance to all guests in a friendly and helpful manner
• Collect and return guests’ personal laundry and bill, showing charges that will appear on guest folio account.
• Restock mini-bar in each cabin as necessary and submit charges that will appear on guest folio.
• Replenish all amenities in cabin, including but not limited to drinking glasses, stationary, ice, etc.
• Replace/replenish linen in guests’ cabins on a daily basis.
• Following proper exchange procedures for linens in ship’s laundry.
• Report and follow up on maintenance issues including but not limited to defective equipment, fixtures, and replenishing supplies.
• Handle and operate equipment safely in assigned section, including vacuum cleaner and steward/stewardess cart.
• Clean guest cabins and bathrooms twice a day.
• Collect used trays, dishes, cutlery, glasses, etc. from guest cabins and corridors in assigned area.
• Deliver used dining items to designated washing area.
• Meet or exceed company standards of personal appearance and hygiene.
• Maintain cleanliness of uniform at all times.
• Possess knowledge and comply with Shipsan, the European sanitation program, and the United States Public Health rules and regulations pertaining to assigned work.
• Respond correctly to guest questions regarding ship’s schedule, itinerary, ports of call, and onboard services when encountering guests in public areas or cabins.
• Follow supervisor’s instructions regarding present responsibilities, or any new duties assigned.
Training & Development
• Attend all meetings, training activities or classes related to assigned position as required.
Financial
• N/A
Safety Responsibilities
• Maintain a safe and sanitary environment for all guests and crew members.
• Follow proper procedures and instructions at all times to prevent damage of any kind to ship or company property.
• Use PPE (Personal Protective Equipment) at all times as per company policy.
• Know and comply with Shipsan, the European sanitation program, and United States Public Health
Rules and Regulations pertaining to assigned working area.
• Participate in safety drills as required.
• Comply with Marella Cruises’ Safety and Pollution Prevention Program
• Comply with Marella Cruises’ Operating Procedures Resources.
Other Duties and Responsibilities (Other duties may be assigned)
• As assigned