The major goal of the position is the exceptional service of all Guest’s suites in his respective section,
including passageways as per the Company’s Standards. The butler must have exemplary
interpersonal skills and premium service etiquette.
The butler will offer each guest a truly memorable level of service.
Must be always friendly and helpful, to all Guests regardless if they are or are not in your section.
Before embarkation each guest suite must be thoroughly inspected. The suite must be in immaculate
condition when the guest arrives. Technical deficiencies must be reported and corrected.
On embarkation day, the butler will greet his guests at the assigned station and explain fully all service,
guest suite and bathroom amenities.
Making reservations at the Alternative Restaurant on board and Shoreside restaurants when asked to do
so.
Being able to explain all menus and wines to the guests.
Provide delivery service for invitations, gifts and flowers.
Assist guests to disembark the vessel during disembarkation.
Takes care of Guest’s personal laundry requests, taking it to and from the laundry
Must re-stock the Mini-Bars twice per day or when needed
Must replenish supplies such as drinking glasses, stationary, ice, fruit bowl (RSSC) and all other amenities.
Must report and follow up all defective equipment, fixtures and supplies.
Must ensure the cleanliness of the suites.
Serve breakfast, lunch or dinner in suite as requested.
Must be knowledgeable with the United States Public Health Rules and Regulations following them at all
times.
Ensures personal appearance and personal hygiene and uniform are at all times in accordance with the
Company’s Rules and Regulations.