To provide high quality service to the guests and ensure guests satisfaction by delivering quality friendly, courteous and professional service in any dining venue assigned that consistently and effectively reflects the luxurious nature of our company and an overall pleasant dining atmosphere and experience.
Operational:
Provides personalized service always with a smile (remembers guests names and preferences).
Maintains clean and orderly tables, set up, organize and clean the station as per USPH standards.
Prepares a good mise-en-place to ensure that his station is ready when guests arrive.
Must be fully familiar and efficient in buffet line setup, refill and clearance, ensuring the buffet is at alltime presentable and equipped with the correct chinaware, hot plates for hot food.
Offer and refill water, bread, butter, beverage and any other item needed.
Be present at the table as guests arrive or leave, pulling the chair for the ladies.
Must be fully knowledgeable about the menu assisting the Guests with menu explanation and eventual recommendation.
Must be fully knowledgeable about service procedure and standard.
Embarkation, debarkation and luggage handling duties when required.
Performs Room Service duties when requested by supervisors.
Handles all ship' equipment with utmost care and reports any faulty/broken equipment.
Assists management with coaching and introduction of new personnel.
Performs all other duties as requested by supervisors.
To project a favorable image of the company, to promote its aims and objectives and foster and enhance public recognition and acceptance of all its areas and endeavor.
Aware of all events and activities on the ship at all times.
To achieve the primary objectives of the position and comply with the above mentioned accountabilities in a timely and efficient manner in accordance with company policies.
To keep supervisor promptly and fully informed of all relevant matters.
To ensure confidentiality when handling sensitive information.
To achieve the primary objectives of the position and comply with the above mentioned accountabilities in a timely and efficient manner in accordance with company policies.
To project a favorable image of the company, to promote its aims and objectives and foster and enhance public recognition and acceptance of all its areas and endeavor.
USPH: Guaranteeing safety, hygiene and sanitation practices are present at all times, maintaining
cleanliness of his assign areas up to USPH and company standards, policies and procedures.
Will be put under a training program to develop his/her skills in view for a future promotion.
Other Duties and Responsibilities (Other duties may be assigned.).
Assist with luggage’s loading/offloading or provisions whenever required and as directed.
The above summaries the general responsibilities, but is not limited to these, other duties may be assigned Experience and/or training in the hospitality field considered a plus.as needed by onboard management.