The Box Office Staff are responsible for operating the Box Office onboard the Norwegian Epic and Breakaway class vessels, under the direction of the Box Office Manager and Cruise Director. A majority of the entertainment outlets are controlled using a ticketing system and the Box Office Staff will ensure a smooth and effective operation issuing tickets for the shows in different formats and loading the venues for the performances. They are also required to handle any guest concerns that may arise and provide exceptional customer service.
In order to consistently exceed guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed.
Must be fully familiar with all aspects of the FC ticketing system and how iTV will work with the FC ticketing system.
Have full understanding of the entertainment options available to guests; including times, locations and durations of shows, show content and any costs involved.
Displays exceptional customer service and guest resolution skills to deal with any issues that may arise, following the company guidelines and under the supervision of ship’s management.
Displays strong diplomatic and negotiation skills to prevent or solve conflict that may arise in certain situations. Should conflict become a factor, resolving the situation needs to be done in the most professional and discreet manner.
It is the responsibility of the Box Office Staff to be accessible to and approachable with the guests at all times. He/She must be capable of being a patient listener while making the guests feel at home.
Develop a strong understanding of the telephone system used at the Box Office to answer guest concerns and prioritize calls.
Inform the Box Office Manager and Guest Service Manager of any issues that may arise so they can log and track guest concerns.
Works closely with the Concierge and Casino Host to take care of the VIP guests’ needs.
Processes in conjunctionwith the Group Service Coordinator any group requests when space is available.
Monitors the digital signage to make sure it is correct in the area of the Box Office and entertainment venues. If appropriate, directs the Digi Signage Technician to update with accurate messaging.
The Box Office Staff is responsible for ordering, organizing and maintaining inventories and safe storage of all supplies and equipment in assigned storage areas, under the supervision of the Box Office Manager.
Provides high levels of service to guests when checking them into venues and understands the support roles for all shows and ensures they are met.
Has the ability to work with large crowds and control situations withstrong communication techniques.
Required to attend and contribute where applicable to any departmental or ship meetings.
Maintain a close working relationship with department heads and keep them informed of any necessary changes to the Box Office hours or operations.
It is the responsibility of the Box Office Staff to aid in the training of new team members.
The Box Office Staff is responsible for serving as an effective leader in any of the assigned Cruise Programs activities and Recreational facilities, ensuring that each event takes place safely and promptly as scheduled.
Each Box Office Staff must effectively practice proper time management to prepare, execute and break down setset ups and venues for assigned performances, activities and events.