To provide guests with courteous and professional service. To increase revenue for the company by applying up-selling techniques. To meet sales targets as prescribed by the company
Responsibilities Mixes drinks, cocktails and bar beverages as ordered and in compliance with company standards. Is responsible for properly filling orders placed by bar waiters/waitresses in a prompt and efficient manner. Maintains clean and orderly lounges / bars. Is responsible for beverage costs & stock in his/her area. End of cruise inventories shall be conducted (checking par levels with Asst. Bar Manager) and further spot checks may occur throughout all bars at any given time. Prepares requisitions for supplies based on the bars set par level using the empty for full replacement system. Ensures proper rotation of stock (First In – First Out).
Ensures that the bar has a copy of the daily Cruise News. Knows the daily specials and special promotions. Knows his/her bar menu well and is able to explain and suggest drinks. Provides personalized service (remembers guests names and preferences). Adheres to the vessel’s drinking age policy. Helps in bringing the stock up to various bars, when necessary. Helps in the Stores during Loading. Attends weekly bar staff meetings and training sessions, as required. Works at special parties (Repeaters Party etc) and private functions. Conducts general cleaning and maintenance according to Shipsan, the European sanitation program and U.S.P.H. standards. Handles all ship equipment with utmost care and reports any faulty/broken equipment. Assists management with coaching and introduction of new personnel.
Minimum experience and qualification requirements for position:
Minimum of 3 years beverage-related service experience